Agency Operations Director

The Director of Operations will work closely with the CEO to define and document the agency’s policies and procedures by creating and implementing processes and technologies to streamline operations and increase efficiency. The position is directly responsible for process workflow and design, optimization and hands on implementation of these procedures, as well as ongoing resource planning and allocation for the organization.

The Director brings thought leadership, account and project management and a focus on efficient, high quality execution throughout the agency and will partner with the marketing, creative and engineering directors to help the executive leadership team effectively grow the agency and ensure long-term financial strength and operating efficiency.

Responsibilities

• Collaborate with the executive team to define and document procedures and implement process changes that ensure organizational efficiency, profitability, and growth
• Collaborate with department directors to define production procedures and implement process changes that ensure project efficiency and quality assurance
• Oversee QA, account and project management staff and manage their day-today responsibilities
• Ensure all client projects remain on budget and schedule
• Ensure accurate time tracking and proper utilization of resources
• Attract and recruit top talent and conduct training for new hires throughout agency
• Build and maintain reports for the executive leadership team and directors
• Stimulate and motivate employees through inspirational, positive leadership