Agency Operations Manager

Daiju Yoshino Insurance Agency, a Farmers Presidents Council agency serving San Diego for 19 years, is hiring an Agency Operations Manager to be the agencys primary point of accountability. Reporting directly to the Owner, youll lead managers and team members toward their goals, keep daily operations running smoothly, and help the agency hit its Farmers KPIs and keep its Prime status.

This role leads through people, not a personal book of business. Youll set clear expectations, coach managers, own hiring and onboarding, and oversee HR, payroll, finance, admin, and technology. We want someone who leads by example and brings new ideas and systems that improve how the agency works.

Full-time, exempt | On-site in San Diego, CA 92103 (leading a hybrid on-site/remote team) | MondayFriday, 9:00 a.m.6:00 p.m. | $70,000 base salary plus monthly and annual bonuses

Salary Range: $55000.00 - $70000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Retirement Plan

Responsibilities

Lead all managers and team members to meet individual, team, and agency goals, including Farmers KPIs (premium growth, new business, life, commercial, financial services, survival rate, and loss ratio).

Set goals with each direct report and track progress through one-on-ones, team meetings, and agreed metrics.

Own performance management: coach early, address issues consistently, and document verbal and written warnings when needed.

Manage recruiting, interviewing, and onboarding, including new-hire accounts, equipment, and required training.

Oversee timecards, payroll, and month-end commission calculations and statements.

Oversee banking and cash flow, QuickBooks bookkeeping, invoices, agency bill payments, and ACA deposits.

Handle new carrier appointments and new vendor setup, and train staff on new tools.

Build and improve systems and workflows, including AgencyZoom pipelines, Cognito forms, Egnyte and Google Drive organization, and manuals and scripts.

Oversee software subscriptions, admin portals, phones, printers, IT support, and office maintenance, working with vendors as needed.

Report regularly to the Owner on team performance, operations, and results.

At least 3 years of people leadership, including managing 4 or more direct reports.

Active California insurance license, or willingness to get one within 30 days of hire.

Proficiency with QuickBooks and Google Workspace.

Strong communication across in-person, phone, video, text, and email, with on-site and remote staff.

Detail-oriented, organized, and accountable, with a track record of improving processes.

Able to work on-site full time.

High school diploma minimum.

Preferred: AgencyZoom experience and insurance agency or similar office experience.