Agency Response Coordinator

Posting Close Date

Application and Special Instructions

This is an open/continuous recruitment and will remain open until all positions (2) have been filled.

To be considered for this position, all applicants must submit an updated chronological resume along with a cover letter that describes how their prior experience relates to the role. Applications submitted without a cover letter will be considered incomplete and will not be given further consideration.

The initial review of resumes will be conducted on November 11, 2026. A second review will take place on December 1, 2026, and will continue biweekly thereafter until both positions have been filled.

Pre-Employment Requirements

• Applicants must be at least 18 years of age.
• A background check and fingerprinting will be required as part of the pre-

employment process.

This position will work on a Pitman-style scheduling model, with a proposed change to 24-hour shifts. The preliminary schedule is structured as follows:

Proposed 24-Hour Rotation

• 24 hours on duty
• 72 hours off duty
• Repeating four-day cycle
• Approximately seven 24-hour shifts over a 28-day period
• Approximately 168 hours per 28 days
• Average of approximately 42 hours per week.

ABOUT THIS JOB

Position Specific Summary

The Agency Response Coordinator (ARC) is an administrative and operational coordination position responsible for supporting the effective management of PSCD operations and the regional public-safety system served by the Department. The ARC serves as a senior liaison between PSCD, field agencies, Department leadership, and regional public-safety partners.

The ARC's primary responsibility is to evaluate operational conditions, identify emerging issues, provide consultation and recommendations to leadership and agency representatives, and independently implement or coordinate appropriate courses of action within established authority. The position requires substantial discretion and independent judgment when addressing matters that may affect PSCD operations, interagency coordination, resource utilization, communications, public safety, and continuity of service.

The ARC operates independently within established Department policies, procedures, and delegated authority. The position is expected to analyze complex operational circumstances, evaluate alternative courses of action, resolve significant operational issues, coordinate resources, interpret and implement operational practices, and provide expert consultation to PSCD leadership and partner agencies.

The ARC also supports the continuous improvement of PSCD and regional public-safety operations through operational assessments, after-action reviews, strategic initiatives, interagency coordination, and development of recommendations affecting Department policies, procedures, and operating practices.

Working conditions:

Department operates 24/7, 365 days per year and individuals in this position will be expected to work a Pitman-style schedule.

Duties and Responsibilities

Administrative and Operational Management

• Analyze real-time and emerging operational conditions and independently

determine appropriate courses of action within delegated authority.

• Provide consultation and expert operational advice to PSCD leadership,

supervisors, field agencies, and regional public-safety partners regarding

complex operational matters.

• Evaluate operational practices, identify deficiencies or emerging risks, and

develop recommendations to improve efficiency, effectiveness, service

delivery, and interagency coordination.

• Interpret and implement PSCD policies, procedures, operational practices,

and emergency-management principles within assigned areas of

responsibility.

• Conduct major operational assignments and special projects on behalf of

PSCD leadership that affect Department operations or regional public-safety

services.

• Investigate and resolve significant operational issues involving multiple

agencies, disciplines, jurisdictions, or Department functions.

• Exercise independent judgment when determining appropriate operational

responses to unusual, complex, or rapidly developing circumstances.

• Recommend modifications to policies, procedures, resource allocation,

operational practices, and interagency processes based on operational

analysis and identified needs.

• Represent PSCD in operational meetings, planning groups, committees,

exercises, and interagency initiatives as assigned.

Regional Coordination and Agency Relations

• Serve as a senior PSCD liaison to agencies and organizations dispatched or

supported by PSCD.

• Develop and maintain professional working relationships with fire, law

enforcement, emergency management, healthcare, municipal, county, state,

and other public-safety partners.

• Facilitate resolution of significant operational and interagency issues that

cannot be effectively resolved through routine operational channels.

• Evaluate competing operational needs and facilitate coordinated solutions

while maintaining appropriate agency authority and jurisdiction.

• Provide consultation to partner agencies regarding PSCD processes,

communications capabilities, emergency-management coordination, and

regional operational practices.

• Identify opportunities to improve regional interoperability, information

sharing, resource coordination, and continuity of service.

Strategic Programs and Continuous Improvement

• Lead or participate in departmental initiatives involving operational

improvement, regional coordination, emergency management,

communications, technology, and public-safety system modernization.

• Conduct operational assessments and identify opportunities for process

improvement.

• Lead or facilitate After Action Reviews (AARs), operational debriefings,

lessons-learned processes, and corrective-action planning.

• Analyze information obtained through incidents, exercises, AARs,

stakeholder feedback, and operational observations to develop

recommendations for Department leadership.

• Develop and present findings, recommendations, and implementation

strategies to management and partner agencies.

• Monitor implementation of approved corrective actions and evaluate their

effectiveness.

• Participate in long- and short-term operational planning and contribute to

the development of departmental objectives and performance measures.

Emergency and High-Impact Incident Coordination

• Provide administrative and operational coordination during significant

incidents, planned events, emergencies, and periods of elevated operational

demand.

• Assess incident-related operational impacts and provide recommendations

to PSCD leadership regarding staffing, communications, resource

coordination, interagency support, and continuity of operations.

• Coordinate with the PSCD Emergency Operations Center (EOC), Community

Safety Awareness and Response Center (CSARC), Emergency Management,

and other Department programs when assigned.

• Support the implementation of emergency-management, continuity-of-

operations, and incident-management practices.

• Serve as a designated PSCD representative during exercises, activations,

and regional emergency-management activities.

• Evaluate operational information from multiple sources and determine when

issues require escalation, additional coordination, or leadership intervention.

Policy, Procedure, and Organizational Development

• Review existing policies and procedures and recommend changes based on

operational experience, regulatory requirements, lessons learned, and

recognized best practices.

• Develop or contribute to standard operating procedures, operational

guidelines, training recommendations, and interagency agreements.

• Identify gaps between existing practices and organizational objectives and

develop recommendations to address those gaps.

• Participate in organizational planning and implementation of new programs,

technologies, and operational initiatives.

• Provide feedback to management regarding operational risks,

organizational needs, resource requirements, and opportunities for

improvement.

• Maintain appropriate documentation of significant operational issues,

recommendations, corrective actions, and program outcomes.

• Performs all other duties and tasks assigned

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Minimum Requirements

Education: Bachelor's Degree

Work Experience: Five (5) years of relevant experience

Any combination of education and experience may be substituted on a year-for-year basis.

Preferred Qualifications

Significant professional experience in public safety, emergency management, emergency communications, fire service, law enforcement, or a closely related field.

Previous supervisory, management, command, coordination, or program-management experience strongly preferred.

Demonstrated experience working within complex, multidisciplinary public-safety environments.

Knowledge of PSAP operations, emergency communications, incident management, ICS/NIMS, and emergency-management principles.

Demonstrated ability to analyze complex operational problems and develop practical solutions.

Demonstrated ability to independently evaluate information and make recommendations concerning matters of operational significance.

Strong written, verbal, interpersonal, and presentation skills.

Demonstrated ability to establish and maintain effective relationships with internal and external stakeholders.

Ability to manage multiple assignments, competing priorities, and time-sensitive operational issues.

Experience conducting or participating in exercises, AARs, operational assessments, or continuous-improvement initiatives preferred.

POSITION DETAILS

Job Profile

J6366 - Public Safety Communications Manager

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G109

Hourly Range

$32.15 - 48.23 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)

Exempt

Position Type

Regular

Time Type

Full time

Department

Public Safety Communications

Department Link

https://www.tucsonaz.gov/Departments/Public-Safety-Communications

Background Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

ADA Accessibility Complaint Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.

Recruiter Name

Toni Linden (200998)

Recruiter Email

pscd_hr@tucsonaz.gov

For Human Resources general questions please contact 520-837-4190.