Billing, Call Centers, Cost Estimates, Equipment Maintenance/Repair, Federal Laws and Regulations, Intellectual Property (IP), Internet Portal, Maintenance Software, Negotiation Skills, Pricing, Reporting Skills, State Laws and Regulations, Trend Analysis, Web-Based Email
What You'll Do:
Responsible for expediting over-the-road repairs of equipment (tractors or trailers) deemed out of service. Addresses and documents related requests from drivers, associated vendors, and various enterprise-wide entities within maintenance software. This can encompass repairs stemming from mechanical, operational, or wrecked equipment.
- Utilize daily automated reporting tools to coordinate workflow within a designated service region(s).
- Field incoming calls and emails from internal departments, dealers, and vendors regarding tractor or trailer repair including, but not limited to, status updates and projected completion times.
- Communicate with facing dealers and associated OE representatives through email or web based portals.
- Coordinate with Xpress parts group to expedite necessary mechanical parts that are backordered or difficult to find.
- Document details of upcoming and completed repairs in Cetaris RCC Module and Work Order.
- Work Order must be itemized accurately, employing designated coding conventions and reflecting cost of estimated work performed.
- Work in tandem with the Warranty Department to review estimates and/or invoicing from repair facilities and negotiate pricing, warranty, or policy.
- Generate reporting on trends or downed equipment details as requested by management.
- Provide call center backup for Xpress Triage Agents when hold times or volume is high.
- Attend training sessions of varying scope and length regarding maintenance technologies and processes proprietary to USX.
- Abide by all Federal and State regulations when making decisions.
- Perform other duties as assigned.