Agent, II Xra Solutions

What You'll Do:

Responsible for expediting over-the-road repairs of equipment (tractors or trailers) deemed out of service. Addresses and documents related requests from drivers, associated vendors, and various enterprise-wide entities within maintenance software. This can encompass repairs stemming from mechanical, operational, or wrecked equipment.

• Utilize daily automated reporting tools to coordinate workflow within a designated service region(s).
• Field incoming calls and emails from internal departments, dealers, and vendors regarding tractor or trailer repair including, but not limited to, status updates and projected completion times.
• Communicate with facing dealers and associated OE representatives through email or web based portals.
• Coordinate with Xpress parts group to expedite necessary mechanical parts that are backordered or difficult to find.
• Document details of upcoming and completed repairs in Cetaris RCC Module and Work Order.
• Work Order must be itemized accurately, employing designated coding conventions and reflecting cost of estimated work performed.
• Work in tandem with the Warranty Department to review estimates and/or invoicing from repair facilities and negotiate pricing, warranty, or policy.
• Generate reporting on trends or downed equipment details as requested by management.
• Provide call center backup for Xpress Triage Agents when hold times or volume is high.
• Attend training sessions of varying scope and length regarding maintenance technologies and processes proprietary to USX.
• Abide by all Federal and State regulations when making decisions.
• Perform other duties as assigned.