Agent Services Representative

Americo is seeking a full-time Agent Services Representative to join our team.

The hours for this position are Monday – Friday, 8:00 AM – 5:00 PM, on site at our downtown Kansas City, MO office location.

Overview

This role serves as a single point of contact for Agents and Independent Marketing Organizations (IMOs), supporting a wide range of business processes including product knowledge, system support, licensing and contracting, commissions, agent debt, new business, and underwriting. This position plays a key role in ensuring agent needs are met through timely communication, coordination across departments, and a strong commitment to service excellence.

Key Responsibilities

• Assist Agents and Independent Marketing Organizations with phone inquiries related to licensing, new business, commissions, and agent debt.
• Respond to email requests for information or assistance from agents and partners.
• Facilitate communication and tasks across departments to ensure agent needs and service level expectations are met.
• Provide sales support including product and system information, running illustrations, placing orders, and completing applications.
• Make proactive outbound calls to new and existing agents to promote Americo products and encourage sales activity.

Required Qualifications

• Full knowledge of insurance contracts and general insurance principles.
• Excellent written and verbal communication skills, with a strong desire to engage with others over the phone.
• Typing speed of at least 35 words per minute with the ability to document efficiently and accurately.
• Strong attention to detail with a sense of urgency and ability to resolve issues quickly while building rapport.
• Positive, courteous, and patient demeanor with a strong customer service focus.
• Ability to thrive in a fast-paced, high-energy, and constantly evolving environment with minimal supervision.
• Strong phone presence, grammar, and interpersonal skills, with the ability to collaborate across various levels of the organization.
• Independent problem-solving abilities with a strong sense of ownership and accountability.

Preferred Qualifications

• Experience in insurance, customer service, or contact center environments.
• Familiarity with agent support processes, licensing, or commission structures.

About Us

Americo: We’re in this for life!

The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!

What You’ll Love About Working at Americo:

Compensation

Our competitive pay and robust bonus program, offered to all associates, will make you feel valued.

Learning and development

We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers.

Work-life balance

We value work-life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays. We also support new parents with a maternity and parental leave program, along with paid STD and LTD.

Health and well-being

We are committed to your health and are pleased to offer flexible benefits designed to support you and your family, with high quality coverage and meaningful company contributions.

Benefits include PPO and HDHP medical plan options with HSA and FSA eligibility, along with dental and vision coverage. Additionally, we provide company paid life insurance, disability coverage, a confidential EAP, a wellness program, comprehensive health resources, corporate fitness discounts, and a 401(k) plan with employer matching.

Future planning

Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education.

Giving back

We support several local organizations such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and more. Our associates volunteer and give back alongside the company to make a difference in the community.

The fun stuff

Americo participates in the Kansas City Corporate Challenge and hosts events such as a Royals Party at the K, a Holiday Party, and in-office events with local vendors.

Bustling environment

Our newly renovated offices are located in downtown Kansas City within walking distance of local restaurants and attractions. Complimentary paid parking is provided for associates.