Aging Care Management Supervisor 2 - Protective Services

Aging Care Management Supervisor 2 - Protective Services

Salary

$59,277.00 Annually

Location

Human Services Building, 2801 Emerick Boulevard, Bethlehem, PA

Job Type

Full time

Job Number

2026-00390E

Department

Human Services

Division

Area Agency on Aging

Opening Date

11/12/2026

Closing Date

11/25/2026 5:00 PM Eastern

• Description
• Benefits
• Questions

Application Requirements

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected. Education and work experience fields must be completed, regardless of the presence of an attached resume.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.

For questions regarding this posting, please contact Kimberly Lorenzoni, Human Resources Position Specialist, at Klorenzoni@norcopa.gov or 610-829-6372.

Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law

Job Description

GENERAL PURPOSE

The Aging Care Management Supervisor 2 - Protective Services position is responsible for the direct supervision of a unit of Aging Care Managers which work within the Northampton County Area Agency on Aging division to provide services to the elderly.

SUPERVISION RECEIVED

This position reports directly to the Aging Care Management Supervisor 3.

SUPERVISION EXERCISED

This position is responsible for supervision over the following classifications: Aging Care Manager and Aging Case Aide.

ESSENTIAL DUTIES OF THE POSITION

Assigns investigations and cases.

Supervises flow of work.

Is available to staff for ongoing consultation as well as regularly scheduled supervisory conferences and staffing meetings.

Develops written procedures and guidelines for unit operation.

Reviews and signs off on all investigations completed by the Older Adults Protective Services staff as required by Commonwealth standards.

Arranges for and monitors staff completion of training in the Older Adults Protective Services Program.

Assists Deputy Administrator in selection and hiring of all staff in the Older Adults Protective Services Program.

Attains and maintains certification as an Older Adult Protective Services worker as designated by the Commonwealth.

Intervenes directly in cases when necessary to ensure appropriate service to older adults.

Gathers, processes, and disseminates information from Agency administrative and unit staff. Represents unit concerns at supervisory and administrative level.

Approves time certifications and expense reports, completes Performance Evaluation Reports, approves or disapproves leave, and administers disciplines as necessary.

Functions as a back up to Protective Services care managers and provides direct service in the absence of the workers.

Assists staff in the performance of their duties and, in select situations, intervenes with consumers and the community.

Trains new staff and oversees the training of new unit staff and college students assigned to the Agency for field placement.

Schedules, develops, and presents in-service training for staff as necessary.

Contacts other agencies and segments of the community and interprets the Assessment Programs and service.

Assists in planning to meet community needs.

Performs on-site monitoring of assigned provider of service contracts.

Must be available to cover on-call hours when required.

Acts as Protective Services Supervisor On-Call as needed.

Maintains confidentiality at all times.

• An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE - Possession of a Bachelor's degree in Sociology, Social Welfare, Psychology, Gerontology, Criminal Justice, or other related Social Sciences; OR

Possession of a Bachelor's degree which includes, or is supplemented by, twelve (12) college credits in Sociology, Social Welfare, Psychology, Gerontology, Criminal Justice, or other related social sciences; AND

At least four (4) years of full-time professional social casework experience in a public or private social services agency. (Public or private social work is defined as professional work identifying and evaluating consumer problems and formulating, implementing, or directing an appropriate service plan. This requires in-depth interviewing to obtain comprehensive information about consumer needs, counseling, providing information about available programs, determining eligibility for program services, and negotiating on behalf of consumers with referral agencies to successfully implement appropriate services.)

NOTE: Graduate coursework in the behavioral sciences may be substituted for up to two years of required experience. Behavioral sciences include but are not limited to anthropology, counseling, criminology, gerontology, human behavior, psychology, social work (social welfare), sociology and special education.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business; employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of casework principles and methods.

Knowledge of current social, economic, and health problems as well as community resources related to older adults.

Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional, and/or health problems.

Knowledge of the basic principles and methods of program interpretation and community organization.

Knowledge of basic principles and practices of supervision.

Skill in the development of plans to address the needs of vulnerable older adults.

Ability to work effectively with older adults and to aid them to grow via the constructive use of their potential and adjusting to their specific problems.

Ability to evaluate work of subordinates and to provide technical assistance and guidance.

Ability to orient and instruct subordinates on procedures, techniques, laws, and regulations.

Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions, and the general public.

Ability to clearly express ideas verbally and in writing.

Ability to read, write, speak, understand, and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENT

Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, private homes, etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES

Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA EXEMPT (NOT ELIGIBLE FOR OVERTIME)

DESIGNATION: HUMAN SERVICES

PAY GRADE: HS/GR40B

UNION STATUS: NON-UNION

Updated October 2026

Full-time employees of the County of Northampton are afforded a package of benefits which includes the following:

Medical Insurance

Vision and Prescription

Dental

Life Insurance

Retirement

I. Medical Insurance

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plans varies by the coverage selection and number of dependents; and may be subject to collective bargaining, if a union member. The employee may also elect to opt out of the Countys medical insurance if proof of coverage through the spouses employer is provided. Under this arrangement, the employee is provided with an annual $1,500.00 opt out payment.

II. Vision and Prescription

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member. Coverage under the vision plan varies and depends upon the employees choice of doctor and frame selection.

III. Dental Coverage

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member.

IV. Life Insurance

A life insurance policy is afforded to full-time employees beginning on the first day of employment, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement. $20,000 is afforded to all eligible employees.

V. Retirement

All full-time employees and part-time employees working more than 1000 hours per year qualify for County of Northampton retirement benefits, in which employees must contribute 5% of their earnings, and employees may choose to add additional voluntary contributions, not to exceed an additional 10%. Additionally, employees may participate in an optional deferred compensation plan [457(b)] which may provide present tax advantages and future retirement savings. Such arrangements are made directly with the providers and the County will administer payroll deductions only.

01

Each applicant must complete this supplemental questionnaire as a part of the applicant screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02

Current Northampton County employees MUST detail ALL County work experience on their application. Failure to include correct work history and employment dates will result in the rejection of your application. If you need assistance with this information, please reach out to the Human Resources department BEFORE submitting your application. Please select "yes" to confirm your understanding of this requirement. If you are not a current County employee, please select "no".

• Yes
• No

03

Do you have a bachelors degree with major coursework in Sociology, Social Welfare, Psychology, Gerontology, Criminal Justice, or other related social sciences? NOTE - Be sure to list your degree major in your education section and please attach your transcripts to your application for review. Failure to attach your transcripts could result in your application being rejected.

• Yes
• No

04

Do you have a Bachelors degree which includes, or is supplemented by, twelve (12) college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences? Note: Be sure to list your degree major in your education section and please attach your transcripts to your application for review. Failure to attach your transcripts could result in your application being rejected.

• Yes
• No

05

Do you have at least four (4) years of full-time professional social casework experience in a public or private social services agency? (Public or private social work is defined as professional work identifying and evaluating consumer problems and formulating, implementing, or directing an appropriate service plan. This requires in-depth interviewing to obtain comprehensive information about consumer needs, counseling, providing information about available programs, determining eligibility for program services, and negotiating on behalf of consumers with referral agencies to successfully implement appropriate services.) NOTE: Graduate coursework in the behavioral sciences may be substituted for up to two years of required experience. Behavioral sciences include but are not limited to anthropology, counseling, criminology, gerontology, human behavior, psychology, social work (social welfare), sociology and special education.

• Yes
• No

06

Do you possess a valid and current drivers license with an acceptable driving record?

• Yes
• No

Required Question

Employer Northampton County

Address Human Resources Department

669 Washington Street

Easton, Pennsylvania, 18042

Phone 610-829-6382

Website http://www.norcopa.gov