Job Description
Job Title: AI Automation Engineer
Location: Northborough , MA
Mode : Contract (6+ Months) Onsite
Rate - $60/Hr
USC/GC only
Job Summary
We are seeking an experienced AI Automation Engineer to design, develop, and implement AI-driven automation solutions across Digital Workplace Services. The role will focus on leveraging Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform, automation technologies, and intelligent virtual agents to enhance employee experience, optimize IT operations, improve service desk efficiency, and enable autonomous workplace support capabilities. This aligns with Digital Workplace Services initiatives such as AI-powered service desks, intelligent collaboration, agentic AI, and workplace automation.
Key Responsibilities
AI & Automation Engineering
Required Technical Skills
AI & GenAI
Preferred Qualifications
Soft Skills
Location: Northborough , MA
Mode : Contract (6+ Months) Onsite
Rate - $60/Hr
USC/GC only
Job Summary
We are seeking an experienced AI Automation Engineer to design, develop, and implement AI-driven automation solutions across Digital Workplace Services. The role will focus on leveraging Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform, automation technologies, and intelligent virtual agents to enhance employee experience, optimize IT operations, improve service desk efficiency, and enable autonomous workplace support capabilities. This aligns with Digital Workplace Services initiatives such as AI-powered service desks, intelligent collaboration, agentic AI, and workplace automation.
Key Responsibilities
AI & Automation Engineering
- Design and implement AI-powered workplace automation solutions.
- Develop intelligent virtual assistants, chatbots, and AI agents using Microsoft Copilot Studio and Azure OpenAI.
- Build Agentic AI workflows for autonomous task execution and IT support automation.
- Integrate AI solutions with ITSM platforms, collaboration tools, and enterprise applications.
- Develop workflow automations using Power Platform, APIs, and orchestration frameworks.
- Drive adoption of AI-powered Digital Workplace solutions.
- Implement intelligent employee self-service solutions.
- Enhance productivity through Copilot-enabled workflows.
- Improve workplace experience with AI-driven support and knowledge management.
- Develop AI solutions for:
- Ticket summarization
- Automated ticket classification
- Knowledge article generation
- Self-healing automation
- Intelligent incident routing
- Virtual support assistants
- Reduce manual effort through automation and predictive support capabilities.
- Integrate AI platforms with:
- ServiceNow
- Microsoft 365
- Teams
- SharePoint
- Power Platform
- Azure Services
- Enterprise applications
- Develop APIs and connectors for seamless data exchange.
- Establish Responsible AI practices.
- Ensure compliance with security, privacy, and governance requirements.
- Monitor AI solution performance and optimize models.
- Support AI lifecycle management and operational excellence.
Required Technical Skills
AI & GenAI
- Azure OpenAI Services
- GPT / LLM Models
- RAG (Retrieval Augmented Generation)
- Prompt Engineering
- AI Agents & Agentic AI
- Semantic Kernel
- LangGraph / LangChain
- Microsoft Copilot
- Copilot Studio
- Power Automate
- Power Apps
- Microsoft Teams
- SharePoint Online
- Microsoft Graph API
- Azure AI Services
- Python
- PowerShell
- REST APIs
- JSON
- Workflow Automation
- GitHub Copilot
- Microsoft Azure
- Azure Functions
- Logic Apps
- Azure AI Foundry
- Azure DevOps
- ServiceNow
- Endpoint Management
- Microsoft Intune
- Autopilot
- Knowledge Management Platforms
Preferred Qualifications
- Microsoft Certified: Azure AI Engineer Associate
- Microsoft Certified: Power Platform Developer Associate
- Microsoft Copilot Certification
- ServiceNow Certified System Administrator
- Azure Solutions Architect Certification
Soft Skills
- Strong analytical and problem-solving skills.
- Excellent stakeholder management.
- Ability to communicate technical concepts to business users.
- Innovation mindset and continuous learning attitude.
- Experience leading AI transformation initiatives.
- Digital Workplace Services Operations
- Employee Experience Platforms
- AI-Powered Service Desk
- Workplace Analytics
- Experience Management (XLAs)
- Intelligent Collaboration Solutions
- Enterprise AI Transformation Programs
Numbers & Facts
| Location | Northborough, MA |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
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