AI Automation Engineer

Northborough, MA

Instant Apply

30+ days ago

Job Description

Job Title: AI Automation Engineer
Location: Northborough , MA
Mode : Contract (6+ Months) Onsite

Job Summary
We are seeking an experienced AI Automation Engineer to design, develop, and implement AI-driven automation solutions across Digital Workplace Services. The role will focus on leveraging Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform, automation technologies, and intelligent virtual agents to enhance employee experience, optimize IT operations, improve service desk efficiency, and enable autonomous workplace support capabilities. This aligns with Digital Workplace Services initiatives such as AI-powered service desks, intelligent collaboration, agentic AI, and workplace automation.

Key Responsibilities
AI & Automation Engineering

Design and implement AI-powered workplace automation solutions.
Develop intelligent virtual assistants, chatbots, and AI agents using Microsoft Copilot Studio and Azure OpenAI.
Build Agentic AI workflows for autonomous task execution and IT support automation.
Integrate AI solutions with ITSM platforms, collaboration tools, and enterprise applications.
Develop workflow automations using Power Platform, APIs, and orchestration frameworks.

Digital Workplace Transformation

Drive adoption of AI-powered Digital Workplace solutions.
Implement intelligent employee self-service solutions.
Enhance productivity through Copilot-enabled workflows.
Improve workplace experience with AI-driven support and knowledge management.

Service Desk Automation

Develop AI solutions for:
- Ticket summarization
- Automated ticket classification
- Knowledge article generation
- Self-healing automation
- Intelligent incident routing
- Virtual support assistants
Reduce manual effort through automation and predictive support capabilities.

Integration & Development

Integrate AI platforms with:
- ServiceNow
- Microsoft 365
- Teams
- SharePoint
- Power Platform
- Azure Services
- Enterprise applications
Develop APIs and connectors for seamless data exchange.

Governance & AI Operations

Establish Responsible AI practices.
Ensure compliance with security, privacy, and governance requirements.
Monitor AI solution performance and optimize models.
Support AI lifecycle management and operational excellence.

Required Technical Skills
AI & GenAI

Azure OpenAI Services
GPT / LLM Models
RAG (Retrieval Augmented Generation)
Prompt Engineering
AI Agents & Agentic AI
Semantic Kernel
LangGraph / LangChain

Microsoft Technologies

Microsoft Copilot
Copilot Studio
Power Automate
Power Apps
Microsoft Teams
SharePoint Online
Microsoft Graph API
Azure AI Services

Automation & Development

Python
PowerShell
REST APIs
JSON
Workflow Automation
GitHub Copilot

Cloud & Infrastructure

Microsoft Azure
Azure Functions
Logic Apps
Azure AI Foundry
Azure DevOps

ITSM & Workplace Technologies

ServiceNow
Endpoint Management
Microsoft Intune
Autopilot
Knowledge Management Platforms

Preferred Qualifications

Microsoft Certified: Azure AI Engineer Associate
Microsoft Certified: Power Platform Developer Associate
Microsoft Copilot Certification
ServiceNow Certified System Administrator
Azure Solutions Architect Certification

Soft Skills

Strong analytical and problem-solving skills.
Excellent stakeholder management.
Ability to communicate technical concepts to business users.
Innovation mindset and continuous learning attitude.
Experience leading AI transformation initiatives.

Nice-to-Have Experience

Digital Workplace Services Operations
Employee Experience Platforms
AI-Powered Service Desk
Workplace Analytics
Experience Management (XLAs)
Intelligent Collaboration Solutions
Enterprise AI Transformation Programs

Numbers & Facts

Location

Northborough, MA

Skills

Analysis Skillsunmatched
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Artificial Intelligence (AI) Agentsunmatched
Artificial Intelligence (AI) Programming Languagesunmatched
Automationunmatched
Automation Engineeringunmatched
Communication Skillsunmatched
Conversation Engineunmatched
Customer Support/Serviceunmatched
DevOpsunmatched
Enterprise Applicationsunmatched
GitHubunmatched
IT Service Management (ITSM)unmatched
JSONunmatched
Kernel Programmingunmatched
Knowledge Managementunmatched
Leadershipunmatched
Maintain Complianceunmatched
Microsoft Certificationsunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Microsoft Windows Azureunmatched
Operational Improvementunmatched
Performance Analysisunmatched
Performance Modelingunmatched
Performance Tuning/Optimizationunmatched
Privacy Controlsunmatched
Problem Solving Skillsunmatched
Python Programming/Scripting Languageunmatched
REST (Representational State Transfer)unmatched
Security Complianceunmatched
ServiceNowunmatched
Software Agentsunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Windows PowerShellunmatched

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