AI Knowledge Delivery Manager

AI Knowledge Delivery Manager - eGain

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AI Knowledge Delivery Manager

Location: Sunnyvale, CA

Experience: 7 to 10 Years

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Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Turn AI Knowledge Strategy Into Real Results

Every eGain implementation is a promise to a client that our AI knowledge platform will change how their business runs. Someone has to make that promise real - on time, on budget, and without losing sight of what the client actually needs. That's you. As Project Manager, you're the person who takes ambitious AI knowledge projects from kickoff to go-live, running a portfolio of concurrent Fortune-caliber implementations and keeping every client, every stakeholder, and every deadline moving in the same direction.

The Opportunity

This is an in-office role built for someone who's equal parts project leader and technical consultant. You'll sit inside our Professional Services team, running point on client implementations while also rolling up your sleeves on system configuration and knowledge management strategy. You won't just manage a schedule - you'll dig into how clients actually use their systems, translate that into a working plan, and lead the people and process that get it there. If you want ownership over outcomes that matter to Fortune-caliber clients, this is where you get it.

What You'll Do

• Own end-to-end delivery across a program of concurrent AI knowledge implementations - managing budgets, project financials (margin, utilization), scope, timelines, and risk from kickoff to go-live, without letting quality slip.
• Find the repeatable pieces of your own delivery process and automate them with AI - turning what you learn on one implementation into reusable workflows, artifacts, and runbooks that make the next project faster and easier to hand off.
• Get hands-on with technical configuration of eGain solutions, including AI-assisted content and knowledge workflows, to bring client use cases to life.
• Pull together the right mix of internal specialists - technical consultants, solution architects, and others - for each engagement, and keep them aligned as priorities shift.
• Give leadership visibility into portfolio health - surfacing margin, utilization, AI adoption, time-to-value, and risk trends across your projects, not just status on any one engagement.

What You Bring

• Bachelor's degree in a technical field, required.
• 3-5 years of experience in project or program management, managing projects for external clients.
• A track record of consulting well - able to flex between technical configuration work, knowledge management principles and a working grasp of AI/ML as applied to knowledge management.
• Sharp communication, organization, and multitasking skills - you keep a dozen threads straight without dropping one.

Where This Goes

This role is a launchpad, not a landing spot. Strong performers grow into Senior Project Manager, Delivery Lead, or move into product and consulting strategy roles as our Professional Services org scales with the AI knowledge market. You'll be joining a team that's still writing the playbook for what AI-powered knowledge delivery looks like - your fingerprints will be on it.

If you're ready to be the driving force behind AI knowledge implementations that redefine how the world's biggest brands serve their customers, let's talk.

Our Hiring Process is "Easy with eGain"

Step 1

Written test

• Aptitude section - this is a GRE style test (60 minutes or less)
• Functional section - this is a take-home test

Step 2

Panel interview (in-person at eGain Sunnyvale office)

Next step

Email your resumé to [email protected] with the position title "AI Knowledge Delivery Manager" in the email subject.

Compensation

• The salary range is $115,000-$125,000 per year.
• Stock options.

Please note that the compensation package can vary based on the candidate's qualifications and experience.

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