Request ID: 109266-1
Title: AI Product Engineer — Cisco Domain SME
Location: Remote, San Jose CA
Duration: 6 Months
Pay Range: $45 - $52 an hour on W2
Skills: CNS_Network Security_Cisco
Experience Required: 6-8
Job Description:
• Domain Expertise (SME): Serve as an SME across Cisco Network (Wired / Wireless) and/or Cisco Security Products (Firewall, Client and related security portfolio), providing authoritative technical judgment.
• AI Product Review & Rating: Review and rate AI-developed products and outputs for technical accuracy, completeness and real-world applicability; provide structured, actionable feedback.
• Model Enrichment & Remediation: Contribute domain knowledge to improve the AI model — identify gaps, correct erroneous outputs and drive remediation to continuously raise product quality.
• TAC-Grade Problem Solving: Apply hands-on troubleshooting experience equivalent to Tier 2 / Tier 3 TAC support, ensuring AI outputs meet escalation-level customer standards.
• Scripting & Automation: Use scripting to validate, test and automate evaluation workflows and reproduce technical scenarios.
• AI-Assisted Engineering: Work with modern AI development assistants such as Claude and Codex to review, generate and refine technical content (training provided).
CCIE (Enterprise Infrastructure / Wireless / Security) strongly preferred; CCNP-level candidates with exceptional domain depth considered
Deep, hands-on expertise in Cisco Network (Wired / Wireless) OR Cisco Security Products (Firewall, Client and related security portfolio)
Proven experience working with Cisco TAC on Tier 2 / Tier 3 customer escalations
Ability to critically review, rate and provide structured, actionable feedback on technical products
Hands-on scripting experience (Python, Bash, TCL or similar) for validation, testing and automation
Familiarity with AI assistants (Claude, Codex) — trainable for strong SMEs as part of onboarding
Company Benefits & Culture
• Inclusive and diverse work environment
• Opportunities for professional growth and development
• Comprehensive health and wellness benefits