AI Programs & Operations Liaison

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EchoStar's Direct Sales organization is scaling artificial intelligence across its frontline operations — and we're looking for a sharp, ambitious, technically-minded person to help make it happen. As our AI Programs & Operations Liaison you'll sit at the intersection of cutting-edge AI capabilities and the real-world needs of our sales agents and customers.

Company Summary:

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary:

Our Sales team advocates for our products and the customers they serve. We’ve built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.

Job Duties and Responsibilities:

Candidates must be willing to participate in at least one in-person interview.

This is a builder's role for someone early in their program management journey who wants to grow fast. You'll help turn early-stage AI concepts into high-performing production features, translate messy data into clear insight, and keep cross-functional teams moving in the same direction. If you're energized by AI, thrive in fast-moving environments, and want a seat where your analytical and communication skills directly shape the business — this is for you.

 

• Help build and maintain the AI roadmap and project backlog, partnering with senior stakeholders to prioritize for business value, team capacity, and ROI
• Translate complex data and call trends into actionable insights, surfacing gaps in training, staffing, and operational processes
• Support the design and rollout of AI-driven projects that measurably improve the Direct Sales agent and customer experience
• Coordinate cross-functional project plans, helping anticipate risks and keep key deliverables on track
• Prepare clear, data-driven updates on project status and business impact — with growing opportunities to present directly to senior leadership

Skills, Experience and Requirements:

• High AI literacy-  functional awareness of AI/ML models, Generative AI, and Agentic AI, and genuine curiosity about applying them to real business problems
• Strong analytical thinking - comfort interpreting performance metrics and call trends to make data-informed decisions
• Clear communication - the ability to synthesize technical concepts into simple, compelling updates for both technical and business audiences
• Collaborative drive - eagerness to coordinate across teams and build influence without direct authority
• Composure in fast-paced environments - able to juggle competing priorities and shifting deadlines

 

Additional Qualifications

• Interest in or progress toward a PM certification (CAPM, PMP, or Scrum)
• Exposure to roadmapping, backlog, or project-tracking tools (Jira & Ignite a plus) 

 

Minimum Requirements: 

• Minimum Education: Bachelor's or Master's degree in Business or a STEM field (e.g., Information Systems, Mathematics, or related)
• Minimum Experience: 2+ years of experience in a technical, analytical, operational, or project-coordination role, including some hands-on exposure to driving cross-functional work
• Technical Familiarity with: 
• AI/ML concepts, Generative AI, or Agentic AI
• Performance metrics analysis and data interpretation
• Working across technical and business stakeholders

 

Visa sponsorship not available for this role

Benefits:

We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here:EchoStar Benefits 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email

Recruiting@Dish.com

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Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Salary Range: USD $83950.00 - $119900.00 / Year