AI Support Analyst - REMOTE

Title: AI Support Analyst
Location : REMOTE, US
Target Start Date : 6/22
Type: (C, CTH, D) C
Pay Rate / Salary (Ranges OK) : $45/hr

Position Summary

The AI Support Analyst provides front-line support to employees utilizing AI tools and serves as a subject matter expert for AI-related questions, troubleshooting, and adoption support.

Responsibilities

• Provide Tier 1 and Tier 2 support for AI applications.
• Respond to employee questions regarding AI tools and functionality.
• Troubleshoot access, configuration, and usage issues.
• Document support tickets and resolutions.
• Conduct AI office hours and support sessions.
• Escalate technical issues to engineering teams.
• Track common issues and recommend improvements.
• Develop FAQs and support documentation.

Qualifications

• Associate's or Bachelor's degree preferred.
• 2+ years of IT support, help desk, or technology training experience.
• Familiarity with AI platforms and prompt engineering concepts.
• Strong customer service skills.
• Experience using ticketing systems such as ServiceNow or Jira.

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.