AICC Telecommunicator I

AICC Telecommunicator I

Salary

$22.20 Hourly

Location

9800 AIRPORT BLVD SAN ANTONIO, 78216, TX

Job Type

4A Full-Time

Job Number

2027-00070

Department

Aviation

Opening Date

10/07/2026

Closing Date

10/21/2026 9:20 AM Central

Grant Funded

No

FLSA Status

Non-Exempt

• Description
• Benefits
• Questions

Job Summary

Under general supervision, is responsible for dispatching Airport Police, fire, maintenance, transportation, operations and parking personnel according to request for service and available manpower, via the operation of radio, telephone, computer terminals, multi-data terminals, and paging system. Working conditions are primarily in an office environment. Exercises no supervision.

Work Location

San Antonio International Airport - 9800 Airport Blvd., San Antonio, Texas 78216

Work Hours

9:00 a.m. - 7:00 p.m., Tuesday - Friday, 1st 9 weeks for training; Work schedule will be one of three shifts that cover a 24-hour operation & based on departmental needs:

A Shift: 6:00 a.m. - 2:00 p.m.

B Shift: 2:00 p.m. - 10:00 p.m.

C Shift: 10:00 p.m. - 6:00 a.m.

Essential Job Functions

• Dispatches Airport Police, fire, security, maintenance, transportation, operations and parking personnel to appropriate request for service.
• Operates fire and security systems and monitors CCTV cameras throughout the Airport.
• Conducts periodic checks on security checkpoint alarms and maintains logs in accordance with FAA regulations.
• Performs registration checks on vehicle license plates, drivers license, and warrants through the computer aided dispatch system.
• Generates San Antonio Police Department (SAPD) case numbers, on specific cases, and logs all pertinent information.
• Maintains logs on lost and found property, persons and vehicles paged, vehicles impounded, shift change checklists, maintenance call back numbers, and incidents recorded on each DVR discs or thumbdrives.
• Provides information to the general public and tourists visiting the San Antonio International Airport.
• Maintains and provides flight status information on cancelled or delayed flights.
• Maintains current knowledge of facilities, buildings and airfield on San Antonio property.
• Performs necessary notification on significant unforeseen events (i.e., bomb threats, aircraft emergencies, aircraft accidents and severe weather warnings.)
• Records pertinent events on DVRs.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of experience in public contact either in person or by telephone.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.
• Must pass a Transportation Security Administration (TSA) Security Threat Assessment clearance upon employment.
• Must maintain federally mandated security clearance required to work at an airport at all times.

Preferred Qualifications

• Type 35 wpm.
• Customer Service experience.
• Ability to multi-task.
• Excellent memory retention.
• Strong verbal and written communication skills.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of basic telephone techniques and public relations.
• Skill in using a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to communicate clearly and effectively.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to respond rapidly and effectively in emergency situations.
• Ability to learn pertinent Federal, State, and local laws and ordinances.
• Ability to learn departmental procedures and policies related to proper response, emergencies, etc.
• Ability to learn various types of computer formats and codes necessary to access, manipulate and relay information.
• Ability to learn communication office procedures, practices, equipment, radio broadcasting procedures and basic alarm systems.
• Ability to maintain accurate records and logs.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

01

Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

02

Are you a veteran or active member of the armed forces?

• Yes
• No

03

Are you a San Antonio Ready to Work Program (SARTW) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program
• Yes - Train for Jobs SA Program
• Yes - Both Programs
• No

04

What best describes your highest level of education at the end of the current semester?

• Some High School
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associates Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelors Degree from an accredited college or university
• Masters Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

05

How many years of experience in public contact either in person or by telephone do you have?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years +

06

I understand that I must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.

• Yes

07

How many years of call center experience do you have?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years +

08

How many years of experience do you have working radio communications?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years +

09

Have you ever worked at an Airport?

• Yes
• No

10

Select any of the following communication equipment you have experience using.

• Two-way radio
• Telephone
• Computer terminal
• Multi-data terminals
• Paging system
• CCTV camera
• None of the above

11

What makes you a good team player?

12

Describe a time when you didn't know how to resolve an issue. What did you do? If you do not have experience, enter "n/a".

13

I acknowledge that for this position I must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: 1) Felony Convictions, 2) Felony Deferred Adjudication, 3) Class A & B Misdemeanor Deferred Adjudication, 4) Class B Misdemeanor Convictions, 5) Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and 5 Family Violence

• I acknowledge

14

I acknowledge that I must maintain federally mandated security clearance required to work at an airport at all times.

• I acknowledge

15

I acknowledge that I must pass a Transportation Security Administration (TSA) Security Threat Assessment clearance upon employment. I further understand that if the Department receives any negative information on my background that prohibits me from meeting requirements for the position, my employment will be terminated and I will be compensated for the hours worked.

• I acknowledge

16

I understand that if I have a need for a reasonable accommodation to participate in the recruitment and interview process, I can contact the Human Resources Department at AskHR@sanantonio.gov or 210-207-8705. I further understand that if an accommodation is necessary to perform the position for which I have applied, I can contact HR after an offer has been extended.

• I acknowledge.

Required Question

Employer City of San Antonio

Address Human Resources Department

San Antonio, Texas, 78205

Phone 210-207-8705

Website http://www.sanantonio.gov/HR/CareerCenter.aspx