We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they''re chances to grow, do what you love and build a career with us!
- Review and support day-to-day quotations; oversee quote delegation across the team and hold quotes to the same-day response standard.
- Support with overall daily workload and moving daily shipments when needed
- Support the product by checking local charges and agreement quotes to minimize potential branch losses.
- Maintain thorough knowledge of the air export product, including Breakbulk, Gateway, and pricing.
- Backup 2nd shift operations as needed
- Partner with Lead Agent on workboard management, workload balancing, and coverage during peak activity or staff absence.
- Review monthly KPI, Q# reporting, and AIRRTS trends with the Lead Agent and keep senior leadership informed on status and risk areas.
- Own resolution management for billing disputes and corrections, and oversee accounts receivable follow-up on past-due balances
- Oversee Draft Payables to ensure they are resolved timely
- Spearhead the team's alignment on Professional Development Plans (PDPs), partnering with the Lead Agent to ensure every agent has clear development goals and shared expectations.
- Take an active role in the transition of new business and updates to existing business.
- Grow department revenue in line with district budget targets and management expectations.
- Be open to implementing new system changes and enhancements while driving internal and external KPI performance.
- Identify and suggest system and process improvements that allow the team to absorb more volume without relying on overtime.
- Conduct or assist the Manager with Employee Performance Evaluations (EPEs) in the department.
- Conduct or assist the Manager with key staff goal setting, Professional Development Plans (PDPs), and monitoring development - including development of the Lead Agent and potential successors.
Support the Manager as required and applicable in the following areas:
- Ensure company credit procedures are followed and utilized effectively.
- Manage accounts payable to vendors (airlines, truckers, etc.) utilizing BNP or PNB reports.
- Support resolution of debit report items and unrecognized revenue.
- Promote compliance by diligently following all company policies and regulations and being the role model of integrity and pride for all employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and training.
- Act as the first point of escalation for shipment, dangerous goods, and customer issues that exceed the Lead Agent's authority.
- Other tasks/duties as deemed appropriate by your management team.
Culture
- Proactively promote the company''s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- High School Degree or equivalent required
- Passed background check
- Must be 18 years of age or older
- Good computer skills (Word, Excel, and familiarity with PowerPoint)
- Must be legally authorized to work in the United States
- Must not require future sponsorship for employment visa
- Must have the ability to work overtime in support of department needs
- Fluent in English, both written and verbal
- Ability to multi-task and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be proactive in thought and action
- Strong organizational skills
- Analytical with strong attention to detail
- Effective interpersonal skills, including proven ability to listen, comprehend, and communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Willing to pitch in and help on last-minute projects or assist team members
- Excellent written, verbal, and interpersonal communication skills
- Comfortable with numbers and basic mathematical skills
- Work overtime as needed
- Open to working weekends as needed
- Has a demonstrated strong work ethic and reliability
- Comfortable working in a professional business environment
- Must be able to commute to the MKE branch / 3rd-party warehouses & to customers as needed
- Customer service experience
- Global logistics industry knowledge
Reporting Structure
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus