Air Logistics Customer Care Specialist

Air Logistics Customer Care Specialist

Location: Mendota Heights, MN
Pay: $25-$26/hour
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Duration: 6-Month Contract Position

Are you a customer-focused professional who thrives in a fast-paced logistics environment? We're seeking an Air Logistics Customer Care Specialist to support customers, coordinate order processing, and ensure exceptional service delivery. This is an excellent opportunity for someone with strong communication skills, attention to detail, and a passion for problem-solving.

Responsibilities

• Respond to customer requests in a timely and professional manner.
• Identify and resolve customer concerns, complaints, and service issues.
• Manage and process customer orders within company systems and coordinate with warehouse operations for fulfillment.
• Provide customers with order updates and communicate any delays or issues.
• Prepare, review, and organize documents including invoices, reports, and inventory records for system entry.
• Coordinate billing activities, submit required documentation, and follow up on invoice discrepancies.
• Monitor data quality, turnaround times, and customer satisfaction while identifying opportunities for process improvement.
• Ensure compliance with customer service commitments and contractual requirements.
• Track performance against key performance indicators (KPIs) such as accuracy, response times, and customer satisfaction.
• Prepare and present customer performance reports and operational reviews.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Support operational and commercial initiatives by providing customer service and logistics expertise.

Qualifications

• Previous experience in customer service, logistics, supply chain, transportation, or administrative support preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and data entry systems.
• Strong problem-solving and analytical abilities.
• Detail-oriented with excellent follow-through.
• Ability to work independently and as part of a team in a fast-paced environment.

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