AIRCRAFT GREETER - FT

No experience required; Cutter will provide paid on the job training!

Position Summary:

Cutter Aviation is currently searching for an energetic and assertive customer service professional. The Aircraft Greeter will function as the primary face of Cutter Aviation and must have exceptional relationship skills with the ability to provide world-class customer service. The Aircraft Greeter is effectively the initial customer contact person at our facility.

Key Duties and Responsibilities:

• Provide world-class uncompromising service.
• Greeting passengers and crews upon arrival and departure.
• Escorting passengers and crews to appropriate locations, e.g., lobby, transportation.
• Confirm all reservations and services to be provided.
• Gathering information for Line Services for fueling aircraft as well as relaying information to Customer Service Representative to make arrangements for services (rental cars, catering, coffee, ice, & newspapers).
• Shuttle passengers from plane to parking lot or lobby area.
• Clean windscreens; stock coolers with water; clean aircraft dishes, and general light cleaning around the airplane as well as Customer and Line Service areas.
• Solicit sale of new or additional services or products.
• This position also includes performance of all Customer Service Representative's duties as needed.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Identify areas in need of improvement, bring this to the attention of management, and implement these improvements when possible.
• Check and verify correct orders, i.e., fuel and catering are placed & dispatched to Line Service Technicians.
• FAA and TSA rules and regulations are followed.
• Transportation of passengers and or crew members on and off airport to designation e.g., hotel, main airport, aircraft.
• Performs other duties as assigned.