A major Japanese airline company is seeking an Airport Cargo Operations Representative at Dallas/Fort Worth International Airport (DFW) in Texas.
The Cargo Service Representative is responsible for supervising contracted staff who prepare cargo for aircraft loading and ensuring safety through Dangerous Goods inspections and weight verification. This role also supports safe and smooth air cargo operations by reviewing and processing air cargo documentation, entering and managing data in dedicated systems, and coordinating with relevant departments and contracted companies.
Supervise contracted staff and ensure work quality in accordance with established standards.
Coordinate with contracted staff on pallet assembly in compliance with cargo regulations.
Reconfirm the final weight of pallets.
Attend and respond to inspections conducted by relevant authorities, including Customs and Border Protection (CBP).
Enter final weights into the database for use in aircraft cargo space allocation planning.
Review and process air cargo documentation and enter and manage data in dedicated systems.
Monitor incoming and outgoing cargo status and coordinate with relevant departments and contracted companies.
Respond to inquiries regarding arriving cargo.
Prepare reports and manage inventory as needed.
Handle Air Waybill (AWB) acceptance, cargo receiving, pallet assembly in the warehouse, shipping document verification, email monitoring, and necessary follow-up.
Provide support to customers and freight forwarders.
Resolve issues involving delayed, damaged, or lost cargo.
Comply with airline safety, security, and cargo regulations.
Must be legally authorized to work in the United States (visa sponsorship is not available).
Business-level English communication skills.
Japanese language skills are a plus (not required).
Must be eligible to work in a CBP Restricted Area.
High School Diploma or equivalent.
Basic proficiency in Microsoft Office / Google Workspace.
Ability to work shifts, including weekends, holidays, and early mornings.
Ability to pass the Dangerous Goods (DG) Test.
At least 2 years of professional experience preferred.
Valid U.S. driver’s license.
Ability to stand and walk for extended periods.
Ability to lift and carry items weighing up to approximately 15 lbs.
Ability to work in a warehouse environment with noise and temperature fluctuations.
Entry-level candidates are welcome to apply.
Candidates with air cargo or logistics experience are preferred.
Employment Status | Employment Status | Full-time / Non-Exempt / Contract Employee (1-year contract)
Position | Airport Cargo Operations Representative
Language | English required / Japanese preferred
Working Hours | Shift-based, 40 hours per week, 5:00 AM – 1:00 PM
Weekend, holiday, and early morning shifts required
Occasional late-night coverage may be required for certain charter flights
Salary | $19–$26/hour (depending on experience and qualifications)
Entry-level: Approximately $19/hour
Experienced candidates: Approximately $21–$26/hour (DOE)
Benefit | Medical, dental, and vision insurance
Life insurance and Accidental Death & Dismemberment (AD&D) insurance
401(k) retirement plan
Flexible Spending Accounts (FSA) for healthcare and dependent care expenses
Paid Time Off (PTO)
Employee travel benefits with the airline
Travel privileges with partner airlines