Requirements and DescriptionWith decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more— Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.Job TitlePerformance Manager / Performance Management SpecialistJob SummaryA Performance Manager is responsible for developing, implementing, and monitoring systems that improve employee and organizational performance. The role focuses on setting performance standards, tracking KPIs, conducting evaluations, identifying improvement opportunities, and supporting employee development to ensure business goals are achieved efficiently.Performance Planning & StrategyDesign and maintain performance management programs and processesDevelop Key Performance Indicators (KPIs) and performance metricsAlign employee goals with organizational objectivesSupport strategic workforce planning initiativesEmployee Performance ManagementCoordinate employee performance reviews and appraisal cyclesMonitor employee productivity and departmental effectivenessConduct performance evaluations and provide recommendationsCreate and manage Performance Improvement Plans (PIPs)Ensure fair and consistent evaluation practices across departmentsData Analysis & ReportingAnalyze performance data, trends, and workforce metricsPrepare reports and dashboards for senior managementTrack employee engagement, retention, and productivity levelsRecommend data-driven improvements for operational efficiencyCoaching & DevelopmentTrain managers on performance evaluation methodsSupport employee learning and development programsProvide coaching and guidance to improve individual performanceIdentify skill gaps and recommend training solutionsPolicy & ComplianceEnsure compliance with company policies and labor regulationsMaintain confidentiality of employee performance recordsSupport HR policies related to disciplinary actions and promotionsWork closely with HR, department managers, and leadership teamsAssist with succession planning and talent management strategiesRequired SkillsStrong leadership and communication skillsAnalytical and problem-solving abilitiesKnowledge of performance management systemsReport writing and data interpretationConflict resolution and coaching skillsTime management and organizational skillsProficiency with HR and analytics software such as SAP SuccessFactors, Workday, and Microsoft ExcelQualificationsBachelor's degree in Human Resources, Business Administration, Management, or related field2–5+ years of experience in performance management, HR, or operationsExperience with KPI tracking and employee evaluationsHR certifications may be preferredTypical KPIs ManagedEmployee productivityAttendance and retention ratesPerformance review completion ratesRevenue or operational targetsEmployee engagement scoresProspect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.#J-18808-Ljbffr