Airport Passenger Service – Customer Support

Part-time Contractor Opportunity

About the Opportunity

FlightHelp supports air travelers when flights get delayed or cancelled across Europe. We are seeking dependable, approachable Airport Customer Support Representatives to join our team on-site at the airport terminal.

In this role, you will help air passengers experiencing flight delays or cancellations, providing them with clear informational resources regarding their passenger rights under EU regulations.

Key Responsibilities

• Engage with travelers in a professional and courteous manner.

• Hand out educational printed materials explaining passenger rights and compensation processes.

• Answer general traveler questions regarding FlightHelp services.

• Submit shift reports and location updates through standard company communication channels.

Requirements

• Fluent or high intermediate English communication skills (additional European languages are a strong asset).

• Professional, punctual, self-motivated, and comfortable working in a dynamic airport environment.

• Reliable commute or proximity to the airport terminal for scheduled shifts.

What We Offer

• Flexible part-time scheduling structured around operational demand.

• Hourly Wage: $45.00 - $50.00 / hour

• Travel expense reimbursement in accordance with company policy.

• Initial onboarding and guidance