AIS Trainer

The AIS Trainer develops and delivers training to ensure efficient and effective use and adoption of the organization's Epic EHR, Microsoft 365, and related technology. This role assesses training needs, develops curricula and learning resources, provides onboarding and ongoing education, and supports system upgrades and workflow changes to improve healthcare delivery outcomes.

Duties and responsibilities

• Update and customize overall training and support for Epic system end users to establish core system knowledge; create new curriculum as needed.

• Deliver in-person, virtual, and role-specific training for Epic, Microsoft 365, and related organizational technologies.

• Provide onsite and virtual onboarding training for new employees and users transitioning to new roles or responsibilities.

• Act as the subject-matter expert and mentor for Epic applications and related integrations.

• Review, test, and lead training on Epic system upgrades relevant to user roles.

• Provide targeted retraining to address knowledge gaps among existing staff.

• Collaborate with clinical leadership to identify opportunities to improve clinic operations and healthcare outcomes.

• Partner with Quality Improvement staff and medical directors to develop standardized workflows and provide training supporting healthcare quality measures (e.g., HEDIS).

• Monitor usage and quality metrics regularly and produce reports assessing Epic proficiency and efficiency.

• Recommend operational improvements.

• Assist the AIS team in implementing EHR system changes and innovations by developing training, preparing users, and facilitating adoption.

• Deliver comprehensive training on Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint) to ensure effective user adoption.

• Work collaboratively within the AIS department to achieve shared goals.

• Complete other duties and related projects as assigned.