Act as the technical owner for Azure Containers and AKS support cases from first customer interaction through final resolution
Triage categorize prioritize assign and coordinate incidents and support requests based on business impact technical complexity and urgency
Review AKS cluster configurations node pools networking identity storage monitoring and related Azure resources to identify the correct troubleshooting path
Troubleshoot AKS cluster node node pool pod deployment scaling upgrade monitoring and connectivity issues using Azure portal Azure CLI kubectl logs and diagnostics
Support issues involving ACR ACI container images registry access image pulls workload deployments ingress services DNS persistent volumes and cluster addons
Use Azure activity logs Diagnose and solve problems AKS diagnostics Azure Monitor Container insights and relevant logs to isolate root cause and recommend mitigation steps
Drive timely communication with customers advisors internal engineering and partner support teams including clear status updates next steps risks and resolution summaries
Document troubleshooting steps customer impact mitigation actions root cause findings and final resolution in the support case system
Participate in weekend shift rotations and crisis handling when required while maintaining professional customer communication under pressure
Skills
Mandatory Skills : Azure AKS
Numbers & Facts
Location
Washington, WA
Skills
Channel Supportunmatched
Customer Relationsunmatched
DNS (Domain Name System)unmatched
Develop and Maintain Customersunmatched
Establish Prioritiesunmatched
Identify Issuesunmatched
Microsoft Windows Azureunmatched
Network Monitoringunmatched
Problem Solving Skillsunmatched
Root Cause Analysisunmatched
Technical Supportunmatched
Testingunmatched
Time Managementunmatched
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