- Experience with automation and scripting (e.g., Terraform, Python) - Knowledge of security and compliance standards (e.g., HIPAA, GDPR) - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences - Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation
Numbers & Facts
Location
San Antonio, TX
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Architectural Designunmatched
Artificial Intelligence (AI)unmatched
Call Centersunmatched
Communication Skillsunmatched
Conversation Engineunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
LEX (LEXical analyzer)unmatched
Python Programming/Scripting Languageunmatched
Regulatory Complianceunmatched
Scripting (Scripting Languages)unmatched
Voice Chatunmatched
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