Ambassador - Culinary/Nutrition

Job Details:

Kettering Health | Hamilton | Full-Time | First Shift 

Responsibilities & Requirements:

The Nutrition Services Ambassador supports patient care by coordinating and delivering meals that align with prescribed dietary needs, enhancing patient satisfaction and safety. This role serves as a liaison between patients and the nutrition services team, ensuring accurate meal selection, delivery, and adherence to dietary orders. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

• High school diploma or equivalent.

Required Work Experience:

• 0-2 years of experience in food service or customer service.

Required Licenses, Certifications, and Registrations:

• None required at hire
• must comply with food safety and handling regulations per state and organizational policy.

Skills:

• Strong verbal communication and interpersonal skills
• Ability to follow written and verbal instructions
• Attention to detail and accuracy in documentation
• Basic computer or tablet proficiency for meal entry and tracking
• Ability to maintain patient confidentiality (HIPAA compliance)
• Customer service orientation
• Ability to work collaboratively with clinical and non-clinical staff

Competencies:

• Employee uses PPE per Culinary and Nutrition Care policy
• Employee provides excellent customer service to both internal and external customers, per KHN standards
• Employee washes hands per KHN policy

Preferred Qualifications:

Preferred Education:

• Coursework or training in nutrition, food service, or a related field.

Preferred Work Experience:

• Experience in a healthcare setting, especially involving patient interaction.

Preferred Licenses, Certifications, and Registrations:

• ServSafe or equivalent food safety certification.