AMER Construction Business Operations Manager, AMER Construction

Application deadline: Nov 17, 2026

As a Business Operations Manager AMER CM, you will be a part of highly creative, efficient team tasked with tackling interesting and challenging problems building Amazon owned data centers.

As Business Operations Manager AMER CM, you will be responsible for managing information, processes and data controls to drive operational efficiency and strategy throughout the broader team. This will include developing operational metrics, headcount management, and driving implementation of new or improved scalable operational mechanisms to support growth, increase resource capacity, and reduce cycle time and cost. The successful candidate will have the ability to think strategically, act tactically, write effectively, and exercise critical thinking skills and strong business judgement. They must also be able to build strong cross-group working relationships, identify productive stakeholders, demonstrate exceptional organizational skills and have a passion for operational excellence and delivering simple, effective solutions.

Key job responsibilities

The DCCD Business Operations Manager AMER CM will be responsible for:

• Working directly with leadership to manage special tactical or strategic projects on an as needed basis
• Drive the development, data collection, and monthly review of strategic team goals and business objectives for DCCD AMER CM.
• Work across board organization to identify critical updates, extract key data points, and author quarterly business reviews
• Coordinate across Finance, HR, Recruiting, leadership and their teams to manage headcount allocation and hiring goals.
• Lead preparations, logistics, assignments, discussion topics, submissions and facilitate strategic offsite meetings
• Develop and manage feedback loops, lessons learned processes, COE responses, and forums for innovation.
• Develop scalable processes to support Construction involvement in new infrastructure programs or other innovation pilots.
• Manage the process of procuring third party yellow badge services.
• Coordinate training and development efforts to include technical, management and soft skills training for the team.
• Participate in new product development process to understand key customer needs, develop specification requirements, creation of a business case, determine product prioritization and formation of a product roadmap

You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As the Business Manager of AMER Construction Management, you will partner with the Data Center Capacity Delivery Business Manager and the Director of DCCD to set the near and long-term vision and direction for the division and ensure alignment of this vision and direction with broader DCCD strategic planning. In addition, you will exercise deep expertise on all processes, variables, and tooling that impact Financial Management and Planning for AMER CM, including Resource Planning. This includes (1) CAPEX and OPEX management; (2) the various infrastructure drivers and metrics that impact headcount scaling; and (3) tooling that enables continuous audit to ensure parity between resourcing supply and demand. Further, as the Business Manager of AMER CM, you will exercise deep expertise on the key inputs that affect divisional hiring performance and productivity, as well as related metrics that enable performance measurement in these areas. The Business Manager of AMER CM must earn trust with partner teams such as Finance and multiple deployment teams in order to expand mechanisms and strategies beyond DCCD and ensure the full scope of needs are captured on behalf of the sub-division. In addition, as a key representative of the sub-division, the Business Manager of AMER CM must effectively interact with and earn trust from partners external to the sub-division, and in some cases, external to AWS. Such interactions may include arranging and facilitating off-site events with senior executives to advance AMER CM initiatives, coordinating business activities with partners in Talent Acquisition and Human Resources, and collaborating with partners external to AWS. Lastly, you will be an authority on operational guidance such as global expense policy, and remediation of policy and software risks for AMER CM.

The ideal candidates will have excellent analytical abilities, strong business acumen and judgment, curiosity, and superior written and verbal communication skills. They will have a strong bias toward data driven decision making. They will be a self-starter; comfortable with ambiguity; able to think big and be creative, while exercising strong judgment and good instincts to be right a lot. The ideal candidate is motivated by delivering high-quality analyses and recommendations that change the operational business direction within timeframes that most think is impossible. If you are excited about enabling a global Data Center Capacity Delivery team to deliver for AWS customers, this role is for you!