Americas - eComm Coordinator

ECOMM COORDINATOR

The E-Commerce / Pureplay Channel Coordinator supports the day-to-day management of key wholesale E-Commerce accounts such as Amazon, Zappos, and other online retail partners. This role is responsible for coordinating new product setup, maintaining accurate catalog and product content, auditing online listings, and ensuring products are properly presented and available for purchase.

The Coordinator works closely with Sales, Analytics, Product, Marketing, Customer Service, Operations, and other cross-functional teams to ensure wholesale account requirements are met and issues are resolved efficiently. The role also supports purchase order and pricing updates, monitors product life cycles and in-season opportunities, and helps identify ways to improve account processes and the overall wholesale E-Commerce consumer experience.

Success in this role requires strong attention to detail, organization, communication, follow-through, and the ability to effectively manage multiple wholesale account needs and deadlines.

What Youll Do:

• Own the setup and ongoing management of products across E-Commerce/Pureplay accounts, including Amazon, Zappos, and other key online retailers.
• Establish and maintain an organized, efficient process for setting up and managing each E-Commerce account, ensuring products are accurately entered into account systems and ready for order.
• Utilize Build Sheets and information from the Product Team to create and maintain accurate product listings, including SKUs, product attributes, pricing, descriptions, and other required account information.
• Develop and provide customer-facing product content, including product titles, descriptions, bullet points, features, specifications, and product imagery, in accordance with account requirements and company standards.
• Manage and maintain account catalogs, ensuring product information is accurate, complete, current, and consistent across E-Commerce platforms.
• Audit E-Commerce websites regularly to ensure products are live, accurately represented, properly categorized, and presented according to company standards.
• Identify and resolve catalog, product setup, pricing, content, and listing issues in a timely manner, partnering with account contacts and internal teams as needed.
• Provide prompt, efficient, and high-quality service to E-Commerce customers and account partners.
• Partner closely with Sales to ensure customer requirements are being met, address account needs, and identify opportunities to improve and grow the business.
• Collaborate daily with Sales, Analytics, Marketing, Product, Customer Service, Operations, Supply Chain, and other cross-functional teams to ensure account and customer needs are effectively supported.
• Monitor product seasonality and life cycles, supporting product transitions, assortment clean-up, and the timely removal or updating of products as appropriate.
• Support the continued development and growth of the E-Commerce channel by identifying account opportunities, process improvements, and areas for increased efficiency and effectiveness.
• Maintain strong knowledge of individual account requirements, processes, and marketplace standards to ensure ongoing compliance and operational excellence.
• Deliver an exceptional level of service and responsiveness while maintaining strong relationships with internal and external customers.

What Youll Bring:

• Bachelor's Degree preferred
• Experience supporting E-Commerce accounts and marketplaces such as Amazon and Zappos preferred.
• Experience from the footwear/fashion or related industry preferred.
• Ability to deal with constant changes and quick turnaround times.
• Strong computer skills, proficiency in Microsoft Excel.
• Must possess strong attention to detail and organizational skills.
• Analytical, planning, and communication skills, as well as the ability to work independently and manage multiple tasks
• Ability to communicate clearly and concisely both verbally and in writing

Disclaimer

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks. This season, were proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all-bringing to life Clarks new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, were ready to lead the way. After all, were the originators, not imitators. Its who we are, who weve always been. And to change the world of tomorrow, were doing things differently today.As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment, complying with local legislative requirements.

Actual compensation within a pay range will be based on factors including but not limited to a candidate's relevant experience, qualifications, performance, Clarks' business needs, internal equity and any statutory obligations. The pay range for this role may be modified by Clarks at any time in the future.