Amshield Customer Service Representative

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AmShield Customer Services Representative

$19.28 - $23.13 Minimum Starting Pay

Job Level: Individual Contributor

Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position.

What You Will Be Doing:

This position will provide a broad scope of services to internal and external customers of AmShield Insurance Company by answering inquiries from customers and third parties, recording claims and complaints in the appropriate management systems, answering basic claims questions and general customer inquiries. The position also requires the ability to develop close work relationships with other departments, including Underwriting, Claims, and administrative departments to ensure complete customer satisfaction. This position must adhere closely to assigned work schedules. This role will work primarily with the phone channel but will support other front line customer facing channels as needed with a primary focus on first contact resolution.

What We're Looking For:

• Superior oral communication skills, particularly the ability to listen, understand, and explain insurance information to policyholders and others. Excellent telephone etiquette and aptitude to formulate both routine and complex decisions.
• Outstanding listening skills and awareness to proactively determine caller needs and provide proper solutions to enhance first call resolution and complete customer satisfaction.
• Ability to manage high call volume and multi-task in a fast-paced environment while demonstrating exceptional critical thinking skills.
• Ability to follow and retain instructions, work with little supervision, and maintain a harmonious attitude with both internal and external customers.
• Demonstrates timely, consistent job attendance history and availability to ensure proper coverage during assigned company work hours.
• General education emphasizing courses in keyboarding, math, and English as acquired through a college or vocational level course of study, or equivalent job-related experience.
• Ability to perform essential functions of the job, with or without a reasonable accommodation.

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:

• Health, Dental, Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day" Dress Code
• Flexible Scheduling
• And much more!

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If interested, please apply by:

10/30/2026