Analyst - AI-Enabled Business Transformation

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, well provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues-at all levels-will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, youll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won't find anywhere else.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

You will work in teams to solve pressing and complex issues at clients through our existing portfolio of offerings/solutions, as well as support the development of new proprietary tools, benchmarking databases, and knowledge capabilities.

You will serve as a "translator" who can guide client engagements by communicating project with developers and hands-on engineers while guiding the COO/CXO on strategy.

You will work with client representatives, McKinsey consultants, and the global Service Operations experts throughout client engagements. You will perform efficiency and effectiveness benchmarking and operations diagnostics for Service Operations functions (finance, HR, back and middle office, aftermarket and field services, etc.) using McKinsey's proprietary frameworks, toolkits, and databases while also implementing digital/technology solutions from McKinsey's portfolio of assets and solutions.

Additionally, you will define, build, and deploy customized solutions and support development and maintenance of team's proprietary analytical tools/ databases and other knowledge development projects. You will also proactively create reusable knowledge and capabilities that capture the insights gained from McKinseys engagements and changes in business environments.

You will be supporting activities ranging from data collection and analyses, client interviews and problem-solving, end deliverable creation, and more. You will drive the process of running the analyses, converting raw client data sources into enriched dashboards to deliver insights related to the business challenges at stake. You will diligently own the solution implementation, data management, analytics and visualization of our client engagements as well as translate insights into impact through pattern recognition, expertise, and client coaching.

• University degree in business administration, economics, engineering, operations, or other related analytical discipline
• 1+ years of relevant working experience
• Knowledge of Service Operations domain topics like general & administrative functions, customer care, workforce management in areas of process excellence, benchmarking, robotic process automation (RPA) diagnostics, analytics (i.e., AI/ Machine learning) and/ or digital solution implementation is preferred
• Advanced Excel (mandatory) and Power Point skills
• Coding skills in Python, Excel VBA, Excel Macros, R, or any other open-source language desirable
• Superior problem solving and analytical skills
• Willing to work in a highly demanding and result-oriented team environment
• Able to work with and effectively handle a diverse group of team members
• Exhibit self-motivation and highly service-orientated work ethic
• Willingness to travel 50%
• Excellent written and verbal business communication skills in English including the ability to interact effectively at all levels of a large international organization