| Duties: | Conducts complex business process analyses, needs assessments and cost/benefits analyses in an effort to align operations solutions with business initiatives. Prepares functional, system and program specifications. Provides management support in review of various internal and external reports and data. Provides assistance with complex testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received. "25% Develops detailed test plans and documents test data based on specifications. Conducts testing and relays results. Guides less senior analysts with testing activities. Defines and analyzes quality assurance metrics such as defects, counts, test results and status, to ensure work is free of errors. Participates with other areas on special projects and committees to improve testing quality. Works with other areas to update desk procedures impacted by change sheets/projects. "20% Reviews system enhancements/changes and identifies issues to the standard system and other processing components. Updates and reviews any changes to the reference files. Acts as a facilitator or leader for business/contract mandates and moderate to large projects. "15% Objectively evaluates the activities and systems within specific area for process evaluation and makes recommendations for simplification. Interviews management and department personnel to reevaluate workflow processes. Maintains accurate documentation for external users. Writes procedures and documents customer requirements. "15% Guides coworkers in problem resolution related to documented procedures as well as various systems and/or connectivity issues. May approve or review recommendations from less senior analysts. "15% Prepares verbal and written communication regarding changes, procedures, projects, implementations, etc. Ensures the communication process between the user and the shared system maintainer (s)is positively maintained and occurs on a frequent basis. Attends designated weekly workgroup calls. "5% Completes necessary reporting for analysis using applicable programming, software, and/or reporting tools. "5% Designs user area training as related to operations system changes. | ||
| Skills: | Required Skills and Abilities: Comprehensive knowledge of business support and systems concepts. Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to management, peers, and the business units. Strong leadership and interpersonal skills. Strong analytical and conceptual skills. In-depth understanding of user acceptance test plans and test matrices, project plans, and scope and design documents. Comprehensive understanding of how projects and implementations affect an organization and can successfully link it to business processes. Strong knowledge of mainframe electronic data processing system change methodology. Required Software and Tools: Microsoft Office. Preferred Skills and Abilities: In-depth knowledge of procedures for the supported business unit. computer programming skills. Strong mathematical and statistical skills. Preferred Software and Other Tools: Proficiency with Client/subsidiary systems. Knowledge of programming languages and/or concepts. Easytrieve, DB2 or related. Work Environment: Typical work environment. Some travel between buildings. May provide security administration to application supported by areas when the appropriate written and approved request is received. | ||
| Education: | Required Education: Bachelor's degree or 4 years of job related experience. Required Work Experience: 4 years of job related business systems analysis, research and/or customer support experience. Preferred Education: Bachelor's degree-in Computer Science, Business Administration, or other job related field. Preferred Work Experience: 5 years-of job related business systems analysis, research and/or customer support experience. | ||
| Location | Columbia, SC |
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