Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities. •30% Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems. •25% Guide both technical and customer departments in the development of the systems that support the business solution. •10% Facilitate the transfer of knowledge about the direction of the business units to others who support them. •10% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities. •10% Provide input on the business direction for system changes. •10% Validate the business need for solutions to business problems and process improvements. •5% Assist in the development and documentation of training materials. Mentor or train less experienced staff.IS ****Information Systems Job Category - Credit Check must be processed during pre-screens. Required Education: Bachelor's degree in Computer Science, Business Administration, or other job related field. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Business Administration or other job related degree. Required Work Experience: 4 years of IT business analysis experience. Preferred Education: Bachelor's degree-in Computer Science, Business Administration, or other job related field or 4 years of job related experience with government business and/or Client companies. Contract No Sponsored candidates - now or in the future. Interviews: In Person Partial Onsite - Tuesday, Wednesday, Thursday Onsite and as Needed. The Team: Commercial Systems Client Management/BSA • The BSA team currently has 15 members. • We participate in projects across many systems to include claims, membership, reporting, finance, data storage, vendor relationships, PBMs (pharmacy benefits manager), other Client plans. • The BSA team is a vocal, passionate team that enjoys both working hard and having fun together • The team members feel safe discussing issues with their team and management. • The BSA team has many very experienced, tenured employees that are willing to provide guidance and answer any questions. Required Technology: • Microsoft products (specifically Outlook, Teams, Word, Excel, etc.) • Project life cycle familiarity • Waterfall methodology knowledge Required to have AT LEAST 1 of the below: • Health and/or dental claims experience • Data analysis experience • Membership enrollment and/or membership billing systems Day To Day: • Leading requirements gathering sessions with stakeholders • Documenting requirements in a way that both stakeholders and developers understand • Participating in and contributing to design documentation to include acceptance criteria, assumptions, constraints, risks and testing input. Working with IS and customer testing teams to resolve defects • Learning our application systems to better understand customer needs NOT Looking For: • Not looking for coding experience • Not looking for Agile experience • Not looking for extensive testing experience
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| Location | Columbia, SC |
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