Job Responsibilities:
• Implements FIS imaging and payments solutions (ImageCentre, DirectLink, Orbograph, Voyager, Host Integration, API) for banking and financial institution clients
• Serves as both Project Manager and Technical Analyst on small projects; Technical Analyst on large multi-product engagements
• Client-facing role requiring strong communication, solutioning, and stakeholder management skills
• Must work US business hours and provide after-hours & weekend support for newly implemented clients for a minimum of 2 weeks post go-live
• Up to 25% travel to client sites for installation, training, and go-live support (travel requirement varies by assignment)
Functional & Domain Knowledge
• Strong financial industry and items processing domain knowledge
• Understanding of teller and distributed capture workflows within banking environments
• Ability to review client teller capture and sort pattern requirements and provide efficient, supportable solutions
• Knowledge of image cash letter processing, duplicate detection, and remittance workflows
• Familiarity with banking ERP, accounting systems, and check clearing platforms
Platform & Application Knowledge
• ImageCentre — installer, configuration, and training proficiency required across all profiles
• DirectLink Teller — teller capture and sort pattern configuration, Host Integration knowledge
• Orbograph CAR/LAR — strong definition and configuration knowledge required
• Voyager — implementation and support knowledge (applicable profiles)
• Image Retrieval API — strong knowledge of API integration and image retrieval workflows
• Duplicate Detection and Image Cash Letter (ICL) knowledge preferred
Project & Client Management
• Run small-scope projects independently as both Project Manager and Technical Analyst
• Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects
• Manage client expectations, scope, and escalations through go-live and stabilization phases
• Lead client calls, training sessions, and on-site go-live support activities
• Quick thinking and proactive communication in deadline-driven client environments
Technical Skills
• Strong SQL knowledge — querying, troubleshooting, and data validation
• Strong item processing knowledge including teller capture, distributed capture, and sort pattern requirements
• Ability to read and interpret data file layouts; perform data field mapping and conversion analysis
• Product-to-product migration experience; add-on and work order technical project delivery
• Cross-team collaboration and technical resource coordination
• Requirements gathering, gap analysis, and technical solutioning
Soft Skills & Work Requirements
• Excellent written and verbal communication skills; strong training and documentation abilities
• Ability to translate client business requirements into technical platform solutions
• Attention to detail, quality focus, and independent judgment
• Adaptability and resilience; ability to manage multiple priorities simultaneously
• Must be available to work US business hours (North America client base)
• After-hours and weekend availability required for minimum 2 weeks post go-live per new client