Analyst II – Institutional Research LOOKING FOR LOCALS TO HOUSTON ONLY.
Duration of Temporary Employment 11/09/2026-08/31/2027
Days & Times of Temp Employment 40 hours per week
Location University Park
20515 TX-249 S, Houston, TX 77070
ESSENTIAL JOB FUNCTIONS:
1. Analyzes client requests, completes programming, and pulls data using SQL programming.
Creates and troubleshoots complex, dynamic reports that can be updated automatically by the
client
2. Provides interpretation about report to the client to support their decision-making process
3. Provides Statistical Analysis Information when it is needed
4. Develops applications and databases to support system-wide projects, including business
intelligence and strategic planning
5. Communicates project/work-order status with AIR management and clients via ticket system,
email, telephone, and/or chat, and serve as campus-based liaison / customer service
representative for clients
6. Serve as project lead and key analyst for the large-scale department projects including, but not
limited to, student success points, dashboard development
7. Develops research studies relating to System-wide issues
8. Reviews other Analysts' reports and assists as needed, including assisting with complex queries to
answer in-depth questions. Assists Manager as needed within scope of responsibility
9. Develops and conducts training sessions for AIR-supported technologies
10. Creates training presentations and exercises to teach other analysts (both internal and external) as
well as clients how to perform new tasks. Communicates with data analysts at local ISDs
11. Writes and validates protocol documents for IR, include developing and validating SQL code
12. Participates in a variety of internal and external meetings, conferences and workshops/seminars,
representing Lone Star College and the Office of Analytics & Institutional Research (AIR). May
include giving presentations
13. Responsible for other reasonable, related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
• Excellent customer service skills
• Proficiency with common office software (i.e. Microsoft Office suite) and other relevant software
applications
• Ability to work in a fast pace environment and meet deadlines
• Knowledge of software/hardware management and service delivery management may be required
• Ability to work on several tasks simultaneously
• Technical knowledge necessary includes statistical applications, data base analysis tools,
spreadsheets, and the ability to create summary information from large volumes of data.
• Knowledge and understanding of statistical concepts
• Ability to analyze and evaluate a request and communicate effectively with the varied levels of
employees is essential
• Ability to translate concepts into data and vice versa
• Highly organized, logical, efficient, and detail oriented
• Strong analytical and problem-solving skills
• College-level writing and communication skills
About Us
Proficient Transparent Resolute
FirstNet Global, a WMBE-certified company, has established itself as a trusted and strategic partner for numerous enterprises across various industries. We offer a range of services, including IT consulting, Software Development, Cyber Security, Cloud and DevOps services, ServiceNow solutions, and Staffing Services worldwide.Headquartered in Dallas, Texas, USA, FirstNet Global adopts best-in-class cloud, data and analytics, cognitive computing, and emerging technologies to help our clients achieve quality and cost-effective results. Supported by dedicated and skilled professionals, we strive to deliver excellence in the services we offer to our customers across various industries.Our Vision
To be the most trusted partner for our customers, ensuring reliability and excellence in every interaction.
Our Mission
To provide a positive and results-oriented business experience to our clients, focusing on their success and satisfaction.
Our Culture
We foster a positive workplace environment, emphasize performance quality, and drive productivity to achieve our goals.
Social Responsibility
At FirstNet Global, we are committed to various social causes, actively helping and educating people in need.