Analyst, IT

The IT Analyst is responsible for providing end-user, server, and application support while leading the design, development, implementation, sustainment, and continuous improvement of Enterprise Resource Planning (ERP) and Manufacturing Execution System (MES) applications across designated 4Front manufacturing and distribution sites. This role focuses on identifying and analyzing business needs, gathering requirements, and defining the scope and objectives of ERP and MES solutions integrated with business processes, data, and IT infrastructure. The IT Analyst supports ongoing operational and functional development, ensures data integrity, system integration, and security, and coordinates the resolution of application issues through development, testing, troubleshooting, and continuous improvement initiatives. Additionally, the position identifies opportunities to improve efficiencies, plans and implements new systems and processes aligned with business and strategic objectives, and may perform customer and business analysis to develop innovative application solutions, conduct prototyping and testing, and participate in code reviews to ensure quality, functionality, and user satisfaction. This position can be located in Fort Worth, TX.

Essential Job Functions:

• Respond to and coordinate requests for technical assistance.
• Identify and resolve systems issues using ERP and MES solutions.
• Track and route problems and requests; and document resolutions.
• Maintain relationships with managed IT service providers.
• Identify and prioritize issues requiring service provider assistance
• Diagnose and resolve technical issues not requiring service provider assistance
• Perform backups and other data preservation activity with managed service providers.
• Interact with management as required to carry out duties and to determine business needs and priorities.
• Participate in ERP and MES projects, ensuring delivery of defined scope within budget and timelines with consultation of business area experts, managers, and IT staff.
• Integrate business stakeholder needs by researching business requirements, translating business requirements into ERP or MES module requirements, making recommendations for solutions or improvements to business processes that can be accomplished through an ERP or MES module, developing detailed specifications, and validating the ERP and MES solutions with business stakeholders.
• Provide clearly defined solutions supporting administrative, manufacturing, and/or supply chain operations for configuration of ERP, MES, and supporting business processes.
• Participate in blueprinting, system design and development, configuration, unit testing, operational assessment readiness, and operational/production support.
• Analyze design sessions in prototyping new systems to enhance business processes, operations, and information process flows.
• Research, design, and develop ERP and MES operational reports and programs.
• Prepares reports, memos, drafts, letters, guidelines, procedure documentation and other correspondence and conducts presentations to meet business stakeholder requirements.
• Provide implementation support, system operational support, systems interface development, and continuous improvement of ERP and MES systems within 4Front sites.
• Assist with maintaining the ERP and MES application and documents processes, reviewing for efficiencies by facilitating business analysis activities/sessions with business area experts, managers, and IT staff.
• Analyze operational business processes and procedures for improvement and system applicability.
• Perform gap analysis and system re-engineering of ERP and MES activities.
• Identify opportunities to improve/enhance processes and business solutions within plant operations, inventory controls, financial controls, and supply chain planning developing approaches and strategic plans to implement those improvements.
• Develop approaches and strategic plans to implement system improvements.
• Utilize Power BI to develop, maintain, and analyze dashboards, reports, and key performance indicators (KPIs) that support business decision-making and operational performance.
• Analyze data from multiple sources using Power BI to identify trends, measure performance, and provide actionable insights to leadership and stakeholders.
• Manage and maintain customer, employee, and organizational data within Microsoft Dynamics CRM, ensuring accuracy, integrity, and compliance with company standards.
• Leverage Dynamics CRM to track interactions, workflows, case management, and business processes, supporting efficient operations and enhanced stakeholder experiences.
• Generate and distribute reports from Dynamics CRM and Power BI to monitor business metrics, support strategic planning, and drive continuous improvement initiatives.
• Partner with cross functional teams to optimize system functionality, improve data quality, and implement process enhancements within Power BI and Dynamics CRM environments.
• Must have Infor LN experience.

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, or similar discipline or equivalent work experience.
• Minimum of 2+ years of systems planning, support, conceptual design, and feasibility study experience in a medium to large organization of a complex diverse nature.
• At least 2 years of experience supporting ERP and/or MES applications software and the administrative (financial controls), manufacturing, and/or supply chain planning and execution process with emphasis on functional process analysis and implementation. Significant experience in a large manufacturing environment preferred.
• Experience supporting full cycle implementation, which includes Gap Analysis, Requirements gathering, Blueprinting, Development, Testing, Reporting, Go-live and Post Go-live support.
• Experience in business systems analysis and reporting.
• Demonstrated knowledge in ERP Financial System and functional system analysis is preferred.
• Exposure to Master Schedule, Shop Floor and Production Planning scenarios.
• Formal training in business analysis, ITIL, project management, or other similar discipline is preferred.
• Experience facilitating data driven decisions.
• Experience facilitating change and learning activities.
• Experience with Infor LN is preferred.
• 2-3 years of experience in business process management in a manufacturing environment.
• Knowledge of, and implementation experience with, business process improvement and analytics.
• Experience in business application programming to optimize business processes, improve UI/UX, ensure seamless integration with other systems, and to design/standardize customized functional solutions.
• Experience authoring functional specifications based on customer requirements.
• Project management experience and in-depth experience developing software and business process testing scripts and procedures is preferred.

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