Boulder Valley School District is committed to create challenging, meaningful, and engaging learning opportunities so that all children thrive and are prepared for successful, civically engaged lives. Our comprehensive and innovative approach to education ensures that each student meets expectations relative to intellectual growth, physical development and social emotional well-being. The district covers approximately 500 square miles and serves the communities of Boulder, Erie, Louisville, Lafayette, Superior, Broomfield, Nederland, Ward, Jamestown and Gold Hill. Website: BVSD.
Location: US:CO:BOULDER
Department: Information Technology
Position Title: Analyst-IT Service Desk
Position Start Date: December 14, 2026
Position Type: Professional Technical
FTE: 1.0 - 40 hours per week - Regular, ongoing
Work Schedule: 261 Days - 12 Months
Salary Range 1: $63,028 - $94,541
Closing Date: November 18, 2026
Our People Are Our Strength in BVSD
Summary:
The IT Service Desk Analyst serves as the primary technical point of contact and Tier 1/Tier 2 escalation resource across the district, delivering frontline intake and advanced remote resolution for staff, educators, and students. Reporting directly to the Service Desk Manager, this role diagnoses and resolves complex hardware, software, network connectivity, and peripheral issues across phone, chat, and self-service channels. The Analyst administers identity and access management workflows (user lifecycle provisioning, permissions, and MFA), provides functional support for instructional and business enterprise applications, and IT service communications across the enterprise, including incidents, outages, and service status updates. Leveraging IT Service Management (ITSM) best practices, the Analyst maintains end-to-end incident ownership, documents technical knowledge, identifies recurring problem trends, and collaborates closely with Tier 3 infrastructure, application specialists, vendors, and non-technical district stakeholders to ensure reliable, high-quality technology operations.
Responsibilities:
- Frontline intake and advanced remote resolution. Serve as the first point of contact for staff, teacher, and student technology incidents and requests across telephone, chat, self-service, and other approved channels. Independently triage, prioritize, diagnose and resolve routine and complex issues at Tier 1 and Tier 2 within the Service Desk, including endpoint and peripheral support, instructional and business technology, printing, operating systems, remote access and basic wired/wireless connectivity. Diagnose common network access and connection issues; perform authorized troubleshooting, and escalate infrastructure changes or unresolved faults to IT Infrastructure.
- Advanced instructional and business application support. Provide Tier 2 functional and technical support for district-supported instructional, student information, administrative, business, productivity and collaboration applications. Investigate errors, workflows, configuration and permissions within delegated authority; assist users with application functionality; and coordinate defects, integrations or platform-level issues with IT Application Support, vendors or accountable district departments.
- Identity and access services. Perform approved user account provisioning, access changes, account lifecycle tasks, password resets and multifactor authentication (MFA) support across assigned systems. Verify authorization, follow established access and security controls, resolve common account and access issues, and escalate exceptions to IT Security or the accountable platform owner.
- Telephone and unified communications administration. Complete authorized telephone and voicemail moves, adds, and changes, including extensions, user assignments, call routing and related service configurations. Troubleshoot user-facing voice and communications issues, perform basic connectivity checks and coordinate escalations to IT Infrastructure or vendor when needed.
- Service management, knowledge and cross-functional coordination. Record, categorize, prioritize, resolve and communicate incidents and service requests in the IT Service Management (ITSM) system; maintain service knowledge and standard procedures; identify recurring issues and improvement opportunities. Coordinate requests and escalations with other IT Teams and, as appropriate, district departments such as Human Resources, Business Services and Facilities, and external providers, while maintaining ownership of customer communication through appropriate handoff and closure.
- Perform other duties as assigned.
Qualifications:
Required:
- Associates Degree
- OR
- Minimum of two years experience in troubleshooting and problem resolution of Windows, Apple, and Chrome hardware, software, operating systems and networking.
- Completed and submitted BVSD online application
- Must have a valid driver's license and reliable transportation
- Google Apps Administration Fundamentals; must acquire after 6 months
- HDI Support Center Analyst; must acquire after 6 months
- Communicate (read, write, and speak) in English
Preferred:
- Bilingual Spanish/English
- ITIL Foundation Certification
- Demonstrate a desire to support classroom teachers and students in their use of technology.
- Knowledge of computers on a variety of operating systems: Windows,, macOS,, Chrome, iOS, and Android Knowledge of computer hardware, software, and peripherals such as PCs, servers, monitors, cables, and network systems.
- Experience with installing, configuring, upgrading, troubleshooting, and repairing hardware, peripherals, and software, including cloud software.
- Knowledge of networking and data communications fundamentals
Salary Information:
Salary Placement varies according to experience and education.
- Pay range listed above is for employees newly hired to BVSD or current BVSD employees that are new to the employee group (existing employees currently in this unit please refer to the pay range on the appropriate salary schedule).
BVSD engages in a salary placement process vs. a salary negotiation process. This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience and education. All salaries are set by Human Resources based on a review of qualifications compared to the requirements on the job description; therefore listing all related education and experience on your application is recommended.
Application and Selection Procedure:
- External Candidates: Apply on-line at jobs.bvsd
- Current BVSD Employees: Must apply through the INFOR portal
- If you do not have internet access, a computer is available in the Human Resources Division, Education Center, 6500 E. Arapahoe, Boulder, Colorado.
- Applications are reviewed to match candidates with position qualifications, with a limited number selected for interviews. For the final selection, employment is contingent upon successful completion of the post-offer screening process, including a background check and possible medical examination.
Benefits & Eligibility:
Boulder Valley School District is proud to offer eligible employees excellent benefits which may include:
- Free high-quality Health and Dental Coverage
- Vision Coverage
- Supplemental Life Insurance
- Employee Assistance Program
- Personalized Benefits
- Identity Theft Protection
- Flexible Spending Plans
- Retirement Savings Plans
- EcoPass
Please see our Benefits Page for information on the benefits we offer and eligibility information.
The Boulder Valley School District is an equal opportunity educational institution and does not unlawfully discriminate on the basis of race, color, ethnicity, sex, gender identity/expression, national origin, creed, religion, age, sexual orientation, disability or veteran status in admission or access to, and treatment and employment in its educational programs or activities. Inquiries or complaints: BVSD Legal Counsel - 720-561-5903; Office for Civil Rights - http://www2.ed.gov/about/offices/list/ocr/addresses.html