Analyst, Product Operations & Performance

In this role, you'll partner directly with product teams to transform raw data into actionable, decision-ready insights. You'll own the metrics, dashboards, and reporting cadences that give leadership real-time visibility into how customers engage with connected vehicle experiences - and use those insights to drive measurable improvements in product performance and customer satisfaction.

You'll serve as the critical bridge between intelligence team members and integrated services leaders, ensuring that every team is aligned on the metrics that matter and empowered to act on them quickly.

Digital Product Performance Analyst

• Define and maintain a consistent operating rhythm for product analytics reviews, business reviews, and performance reporting across the Digital Product organization
• Translate complex behavioral, usage, and engagement data into clear, actionable insights for product managers, engineers, and executive stakeholders
• Build and maintain dashboards and self-service analytics tools that track key product KPIs (e.g., feature adoption, engagement, retention, funnel conversion, connected vehicle usage patterns)
• Partner with data engineering teams to ensure data pipelines, instrumentation, and tracking support product analytics needs
• Identify opportunities to improve connected vehicle experiences through data-driven experimentation, A/B testing, and cohort analysis
• Develop and monitor metrics tied to customer lifetime value (CLV), engagement, and retention across digital product touchpoints
• Present findings and recommendations to senior leadership to influence product strategy and roadmap prioritization
• Champion a culture of data literacy and accountability by embedding analytics best practices within product teams
• Collaborate cross-functionally with Global Data Insight & Analytics (GDIA), UX, and business teams to ensure analytics needs are reflected in product requirements
• Define and maintain a consistent operating rhythm for product analytics reviews, business reviews, and performance reporting across the Digital Product organization
• Translate complex behavioral, usage, and engagement data into clear, actionable insights for product managers, engineers, and executive stakeholders
• Build and maintain dashboards and self-service analytics tools that track key product KPIs (e.g., feature adoption, engagement, retention, funnel conversion, connected vehicle usage patterns)
• Partner with data engineering teams to ensure data pipelines, instrumentation, and tracking support product analytics needs
• Identify opportunities to improve connected vehicle experiences through data-driven experimentation, A/B testing, and cohort analysis
• Develop and monitor metrics tied to customer lifetime value (CLV), engagement, and retention across digital product touchpoints
• Present findings and recommendations to senior leadership to influence product strategy and roadmap prioritization
• Champion a culture of data literacy and accountability by embedding analytics best practices within product teams
• Collaborate cross-functionally with Global Data Insight & Analytics (GDIA), UX, and business teams to ensure analytics needs are reflected in product requirements