Analyst RCM Business Process Improvement & Integrations

Overview

Unified is a nationwide community of providers, operations specialists and thought leaders who look for the greatest opportunities to impact every woman's health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, nationwide telehealth capabilities and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women's health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience. We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high-quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to make our vision a reality.

The Analyst, RCM Business Process Improvement & Integrations is an individual contributor responsible for driving the development, implementation, and sustainment of performance and process improvement initiatives across the Revenue Cycle organization. This role focuses on optimizing long-term cash collections, enhancing operational efficiency, and delivering measurable cost savings and strong return on investment (ROI).

This position supports end-to-end revenue cycle functions, including front-, mid-, and back-end operations, as well as related processes such as refunds, provider credentialing, system integrations, automation, and quality control. The Analyst partners cross-functionally to implement scalable solutions that improve workflows, streamline processes, and strengthen overall revenue cycle performance.

Responsibilities

• Analyze Revenue Cycle Management (RCM) workflows and lead performance improvement initiatives to optimize cash collections, reduce inefficiencies, improve reimbursement outcomes, and drive long-term cost savings.
• Develop and manage RCM project plans, deliverables, and onboarding resources required for new business partners and other revenue cycle initiatives.
• Create and maintain system configurations that impact revenue cycle functions through improvement opportunity identification, business partner additions, and requests received through a ticketing queue.
• Define scope of work and improvement opportunities through discovery activities, stakeholder interviews, current state documentation, challenge identification, data collection, and analysis.
• Document performance improvement initiatives, digital automation opportunities, business requirements, desk-level procedures, and process flow diagrams to support new workflows, revenue enhancement, and cost reduction.
• Collaborate across impacted departments to drive improvement initiatives, including idea sharing, documentation development, progress tracking, follow-up, and implementation support.
• Develop and deliver proposals, updates, training programs, knowledge transfer materials, and documentation repositories to support prioritization, ROI measurement, upskilling, system enhancements, functionality changes, and workflow redesign.
• Serve as subject matter expert for internal and external-facing customers and provide hands-on go-live and post-go-live support for billing best practices, system settings, workflows, claim outcomes, and change initiatives.

Additional Job Functions:

• Able and willing to work necessary hours to meet all project deadlines and travel when necessary.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Business Management or other related field or equivalent work experience.
• 4+ years of experience in healthcare industry revenue cycle.
• Experience with operational workflow concepts, management-level reporting, control development and monitoring preferred.
• Demonstrated process improvement / training experience required. Lean/Six Sigma training a plus.
• Intermediate Microsoft Excel.
• Experience with Microsoft PowerPoint, Visio and Word.
• Working knowledge of EDI transactions is desirable.
• Experience analyzing and interpreting data to draw conclusions and make recommendations.
• Able to work independently with minimal guidance and as part of a team.
• Demonstrated ability to document complex issues and processes in detail.
• Able to communicate clearly and provide information or instruction to top level management, mid-level management, and employees.

We're here for you-both personally and professionally.

Our benefits are designed to support you and your family at every stage of life. From health and wellness to financial security and career growth, we offer a comprehensive package to help you thrive.

Here's a look at what we offer:

• Health Coverage

Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.

• Paid Time Off

Vacation, personal days, and paid holidays to help you recharge.

• Financial & Retirement Planning

401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).

• Income Protection

Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.

• Wellbeing Support

Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.

• Professional Development

Opportunities and resources to support your career growth.