Analyst - Reporting(Full time, Remote)

Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies. The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.

This is a fully remote role.

*Position is contingent upon contract award*

Must have the ability to pass a federal background check.

Essential Duties and Responsibilities:

- Responsible for database administration, data consolidation, data analysis and management reporting.

- Design database reports based on the requestor’s requirements in support of key business strategies.

- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.

- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.

- Create user guides and train on use of database reports, as necessary.

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- U.S. Citizenship and ability to pass a security clearance

- 2+ years of specific experience performing data analytics within a call center environment

- Experience with Microsoft Power Platform preferred

- Experience with MicroStrategy preferred

- Ability to quickly learn and adapt to new technologies

- Strong attention to detail

- Strong critical thinking and problem-solving skills

Tools & Technologies:

- SKPI / MicroStrategy - Performance metrics and KPI tracking

- Amazon Connect - Contact Center Telephony Platform

- Microsoft Excel - Standard spreadsheet application

- Power BI - Data visualization and dashboard development

- Power Apps - Build apps for convenient data entry by Supervisors

- Power Automate - Automate daily operational workflows

This is a fully remote role.

*Position is contingent upon contract award*

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements:

- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)

- Minimum 5mpbs upload speed

- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router

- Private and secure work area and adequate power source

- Must currently and permanently reside in the Continental US

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.