Analytics Manager

Techoundsllc

Cerritos, California
30+ days ago

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Skills

Application Programming Interface (API)unmatched
Asset Managementunmatched
Automationunmatched
B2B eCommerceunmatched
Best Practicesunmatched
Business Administrationunmatched
Business Analysisunmatched
Business Intelligenceunmatched
Business Portalunmatched
Coachingunmatched
Computer Scienceunmatched
Continuous Improvementunmatched
Customer Relationship Management (CRM)unmatched
Data Analysisunmatched
Data Warehousingunmatched
ERP (Enterprise Resource Planning)unmatched
Electronic Data Interchange (EDI)unmatched
English Languageunmatched
Freight Forwardingunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Information Systems/Technology IS/IT Administrationunmatched
Information/Data Security (InfoSec)unmatched
Internet Portalunmatched
Knowledge Managementunmatched
Logisticsunmatched
Maintenance Servicesunmatched
Management of Information Systems/Technology (MIS)unmatched
Mandarin Chinese Languageunmatched
Marketingunmatched
Mentoringunmatched
Multilingualunmatched
Needs Assessmentunmatched
Operational Improvementunmatched
Operational Strategyunmatched
People Managementunmatched
Performance Managementunmatched
Power BIunmatched
Process Improvementunmatched
Project Management Professional (PMP)unmatched
Project/Program Managementunmatched
Qlikunmatched
Regulatory Complianceunmatched
Reporting Dashboardsunmatched
Salesunmatched
Salesforce.comunmatched
Scrum Project Management and Software Developmentunmatched
Service Deliveryunmatched
Tableauunmatched
Team Lead/Managerunmatched
Technical Leadershipunmatched
Trend Analysisunmatched
Work From Homeunmatched

Description

As the Technology and Analytics Manager, your role will involve overseeing the implementation, maintenance, and optimization of the IT Sales and Marketing, Data and Business Analytic and B2B portal services. You will be managing a team of IT professionals and third-party consultants to ensure the system meets business requirements and to provide seamless service delivery. You will be instrumental in optimizing business processes and improving operational efficiency.

Requirements:

- 10+ years of experience in IT, of which 5+ years in people management role
- Experience in the Logistics/Freight Forwarding industry is a plus
- IT Project/Program Management (Practical experiences of SCRUM/PMP applications)
- IT Service Management (ITIL foundation mandatory; Advanced level is a plus)
- Process Improvement techniques (Process mapping, Kaizen/Rapid Improvement Blitz, Visual Management is a plus)
  - CRM (SugarCRM, Salesforce, etc.), Rate & Quotation Management Systems (design, build and run)
  - BI Dashboard design and development (PowerBI, Tableau, Qlik)
  - Business Portal/Website project/enhancement delivery
  - Data warehouse
  - EDI/API
  - ERP, TMS (CargoWise)
Bilingual in English and Mandarin is a plus but not required.

Responsibilities:

Business Engagement
- Manage stakeholders to understand new needs and review existing service fit-for-purpose
Solution Integration Design
- Define service roadmap aligning to business and foundation needs
- Collaborate within IT globally to align roadmap directions, standards and policies
Project/Program management
- Lead projects from inception to completion, including planning, execution, monitoring and closing/training-to-run
- Manage portfolio of projects align to service roadmap
- Coach team project managers to increase competency and autonomy
Team Leadership
- Manage and mentor a team of IT professionals and suppliers/consultants, providing guidance and support to ensure high performance and professional growth
Service Operation & Continuous Improvement
- Oversee changes, enhancements, incidents resolution, and service requests to be delivered on expected service level
- Manage performance of external vendors and service providers
- Drive knowledge management and capability delegation (Shift-left/Service Service)
- Manage IT asset lifecycle and visibility
- Control IT policies and procedures, including data security and regulatory compliance
- Proactively identify and act on opportunities for process improvement, system optimization, and automation, to increase efficiency and effectiveness
- Stay up to date with emerging IT trends, technologies, and industry best practices

Salary:

$150,000 – $170,000/year based on education and experience level.

Benefits:

Hybrid work schedule (1-day a week working from home)
10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
401K retirement plan with 3% company match.
Annual performance bonus and mid-year reviews for salary increases.

Education:

Bachelor's degree or higher in Computer Science, Information Systems, Business Administration, or a related field.

Numbers & Facts

Location

Cerritos, California

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