ANCHOR/Crisis Worker

The ANCHOR/Crisis Worker supports older adults eligible for the ANCHOR and Crisis programs, including casework for the ANCHOR/Crisis clients. 

Responsibilities:

• Receives ANCHOR/Crisis referrals on appropriate cases requiring intensive and extensive casework.
• Completes a minimum of one home visit and two phone calls per month for all ANCHOR clients, and at least one form of contact per month for all Crisis clients.
• Attends the monthly Share Cases Meeting with SHC and CSI departments to review current caseloads and potential clients for the programs.
• Conducts an assessment of each client referred and establishes appropriate goals.
• Maintains records regarding the case, including physio-psycho-social characteristics and disposition of goals.
• Utilizes community professionals to support the development of case plans for clients in Crisis and facilitate progress toward established goals for clients in ANCHOR.
• Provides consultation service to other agency staff when appropriate.
• Documents Crisis casework in WORD, and ANCHOR casework in SAMS to include Journal notes, A&Rs, Service Deliveries, and Care Enrollments.
• Prepares appropriate statistics and reports to document program activities.
• Performs miscellaneous duties and assignments as directed by immediate supervisor.
• Maintains work area in a neat and professional manner.

Essential Functions/Qualifications:

• Bachelor's degree in Social Work, Human Services, or a related field.
• Regular and reliable attendance.
• Organizational and time management skills.
• Communication Skills with employees, consumers, physicians, family members, providers (telephone, email or in person, as needed).
• Knowledge of home and community-based service systems and how to access and arrange services.
• Knowledge of MassHealth programs.
• Knowledge of public benefits.
• Written communication skills.
• Demonstrated analysis and problem-solving skills.
• Meet deadlines in a timely fashion.
• Knowledge of housing and disability laws and regulations.
• Able to develop and maintain positive effective relationships with providers, consumers, and the public.
• Work as a member of a team and independently.
• Motor vehicle and valid driver's license; maintain minimum insurance liability on vehicle, complete motor vehicle driving record check and CORI check.
• Accurate record keeping skills.
• Maintain Confidentiality.
• Attention to detail.
• Computer Acuity.
• Ability to be flexible and work in a fast-paced environment.
• Maintain caseload/production at program/department standards.      

Physical Demands:

• Computer access.
• Ability to traverse homes, yards, and stairways.
• Must be able to sit for periods of time at a computer or while driving.
• Must be able to carry files of up to 5 pounds and laptop.