Business Operations, Customer Experience, Customer Relations, Customer Support/Service, Leadership, Merchandising, Order/Customer Fulfillment, Revenue Growth, Sales, Sales Support, Team Player
Location
This position is located at 1123 State St, Santa Barbara, California, 93101 United States
Role Summary
A Sales Associate contributes to driving sales through providing a genuine and unique experience to each customer.
Role Responsibilities
Customer Experience
- Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
- Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
- Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
Teamwork + Communication
- Builds productive relationships with peers; asks for support when needed and makes an effort to help others
- Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
- Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
- Provides insights related to the customer and employee experience and communicates feedback to Store Leadership
Visual + Business Operations
- Understands their contribution to service and selling on every shift in order to impact the store's business
- Supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
- Maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
Role Qualifications
- Anthro brand fan
- Experience in customer service
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include:
Pay Range
USD $16.50 - USD $16.50 /Hr.