API Integration Operations Manager, Hotels & Travel - TikTok Local Services

"TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.

With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

• Lead API integration programs for hotel groups, OTAs, and other supply partners, from onboarding to launch and post-launch optimization, to support supply expansion and business growth.
• Work across internal teams and external partners to define integration plans, align priorities, and ensure smooth execution across business and technical workflows.
• Manage end-to-end delivery of hotel direct-connect and OTA integrations in the U.S. market, including go-to-market planning, partner alignment, risk management, issue escalation, and launch coordination.
• Partner with U.S. business and BD teams to strengthen partner connectivity, support new product capabilities, and improve conversion performance.
• Develop scalable processes and best practices to improve integration efficiency, execution quality, and long-term operational effectiveness.
• Track key integration and business metrics, identify operational or system gaps, and drive continuous improvement through data analysis and cross-functional collaboration. Minimum Qualifications
• Bachelor's degree or above, with 5+ years of experience in product operations, partner integration, API operations, or related fields.
• Fluency in Chinese is required to collaborate with product, engineering and cross-functional stakeholders based in China.

Preferred Qualifications:

• Hands-on experience with API, SaaS, or system integrations, with the ability to manage cross-functional projects and drive execution in complex environments.
• Strong communication and stakeholder management skills, with experience supporting partner onboarding, go-to-market execution, and ongoing collaboration.
• Self-motivated, well-structured, and results-oriented, with the ability to manage multiple priorities in a fast-paced, cross-time-zone environment.
• Experience in hospitality, OTA, travel technology, hotel connectivity, B2B platforms, or SaaS integration is a plus.