Job Description
Our Harley-Davidson culture strongly propels our company to the successful heights we enjoy today. The H-D culture provides employees with continued opportunities for growth and professional development because we believe that people are our only long term competitive advantage. Our culture believes in providing high customer satisfaction by supplying products and services that delight customers and offer value. And, our culture and values promote employee development, diversity, and leadership excellence.
Job Description:
Responsibilities:
- Greet customers immediately in a professional and friendly manner.
- Handle telephone transactions quickly and courteously.
- Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Point out any sales, specials or new merchandise to customers.
- Assist customers with their selection of merchandise and provide fashion feedback.
- Accept cash and credit card payments for merchandise purchases; keep cash register accurate.
- Notify customers when special orders or back-ordered items are received.
- Assist with set-up, organization, and staging of special events such as Open Houses, HOG
activities, fashion shows, etc.
- Maintain clean and current displays of merchandise that are appealing to customers.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
- Maintain updated customer mailing lists.
- Attend training sessions to keep current with merchandising and inventory control issues.
Requirements:
- Passion for people and Harley-Davidson brand
- Experience in merchandising and retail sales or demonstrated ability to learn sales process
- Knowledge of Point-of-Sale and computerized inventory systems or the ability to understand
new technology
- Friendly, outgoing personality with positive attitude
- Ability to ask good questions and function as a sales consultant rather than a transactional
salesperson
- Willingness to learn and develop sales skills