Appliance Field Manager

Blue Sky Plumbing, Heating, Cooling & Electric is a 4th generation family-owned business that believes our company is only as strong as our reputation. We believe our greatest strength is our team members and caring for them the same as family is what separates us from the competition. This guiding principle has earned trust inside and outside of Blue Sky and kept clients coming back for generations. We back our team with a generous benefits package, career development opportunities and many other amazing perks. We are a growing company and if you share these same values then you may be the "perfect fit" for our team.

About the Role

As the Appliance Field Manager at Blue Sky, you will play a critical role in establishing and growing the Appliance department. You will work closely with the Appliance Field Operations Manager to build a high-performing team, foster accountability, enhance communication, and drive improvements in efficiency and profitability. Your leadership will help shape a dynamic and passionate department.

Key Responsibilities

• Assist in launching the Appliance Department, including truck templates, inventory stock, hiring team members, developing the price book, and more.
• Utilize data from invoices, timecards, KPI reports, and job performance metrics to review and provide constructive feedback.
• Learn and Train to the Service Systems Process.
• Support technicians in achieving both professional and personal growth.
• Schedule, prepare, and conduct regular one-on-one coaching sessions.
• Lead training sessions and facilitate technician ride-alongs.
• Work closely with customer service and dispatch teams to optimize business success.
• Address and resolve customer concerns requiring management involvement.
• Jump in and assist with service calls as needed to support the team.
• Foster a culture of continuous improvement, motivating technicians to strive for excellence each day.