Application Analyst

Job Description:

This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.

(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Washington.

This position is fully remote. Some travel may be required.

• Prefer candidates with experience in Epic, Revenue Cycle, Remittance & Posting.

Hiring for staff & senior level Application Analysts. Please see Sr. Level Job summary, description, qualifications & pay range below. Please note: Sr. level positions may be offered based off of years of relative experience.

• The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).
• The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g., Epic).
• Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Work with project requestor to complete the minimum viable product of a demand in ServiceHub
• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write correspondence, and process documents

Preferred Qualifications

EDUCATION: Bachelor's degree is preferred in information technology, healthcare, business, or related field.

Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR

EXPERIENCE: Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.

• Will be required to certify on one or more Epic applications and maintain certification

Requirements

• Operate computers and other IT equipment requiring the ability to move finger and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to preform work

Application Analyst Senior:

The senior analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

The senior analyst may also manage small and mid-sized projects related to these applications and their technologies and will help plan and execute projects. The senior analyst will mentor other analysts and is expected to contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision

Essential Functions

• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common and complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for mid-size projects with multiple teams
• Performs quality review of team build
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Oversees configuration of electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Works with requestor to understand the problem, creating a clear and defined objective for the project and then completes the business case documentation
• Help stakeholder complete ROI, benefit plan KPI, leading and lagging measures, if applicable.
• Aggregate applicable resource group forecasts to roadmap new projects to be used in subcommittees/workgroups. Ensure that resources are available to work on priorities and align to appropriate strategies.
• Aggregate of equipment/hardware/data connection forecasts and mapping of new construction/reconstruction projects, create cost estimates and comparisons of new construction and reconstruction projects and assists with application assessment of new construction and reconstruction projects, if applicable
• Provides Capital Planning with cost of equipment, infrastructure information. Leads in procurement and coordination of DTS equipment of construction and reconstruction project. Supply field teams with lists and mapping of equipment and data connections for projects, if applicable

Skills

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word

• Possesses in-depth business and application knowledge and experience

• Knowledge of system analysis and operating systems

• Skilled in assessing needs and determining through documentation what the best approach might be

• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions

• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations

• Ability to write reports, correspondence, and process documents

• Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public

• Demonstrates knowledge of project management and control

Preferred Qualifications

EDUCATION: Bachelor's degree is required in information technology, healthcare, business, or related field.

or, actively working towards a Bachelor's Degree with nine years of professional experience

Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR

EXPERIENCE: Four (4) years of work experience, or actively working towards a Bachelor's Degree with six years of experience in related areas

• Will be required to certify on one or more Epic applications and maintain certification

Requirements

• Operate computers and other IT equipment requiring the ability to move finger and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to perform work

Senior Pay Range: 39.57 - 62.29 USD Hourly based on experience.

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$32.10 - $50.57

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.