Application Engineer

Location: Chandler, Arizona
Schedule: Full-Time


Position Summary
This is a hands-on technical role responsible for enterprise-level deployment, installation, configuration, programming, integration, commissioning, troubleshooting, and quality assurance of Access Control Systems (ACS), Video Management Systems (VMS), and associated network infrastructure. Proven experience deploying both enterprise ACS and VMS solutions is required.
This position serves as a key technical resource supporting Project Managers, Field Supervisors, technicians, and Engineering leadership to ensure systems are installed and operating in accordance with manufacturer specifications, Premise One standards, project requirements, and industry best practices.
The Application Engineer is expected to possess strong technical troubleshooting capabilities, work independently to resolve complex field issues, and provide technical guidance to installation teams. This role also supports system testing, customer demonstrations, technical documentation, and successful project turnover. This position requires travel up to 50% of the time, including overnight and out-of-state assignments based on project needs.
Responsibilities and Duties
Field Engineering & Technical Execution

• Perform hands-on installation, configuration, programming, testing, commissioning, troubleshooting, and repair of enterprise low-voltage and physical security systems.
• Provide field-level technical expertise for access control, video surveillance, network infrastructure, and other integrated low-voltage systems.
• Interpret complex construction drawings, wiring diagrams, network diagrams, schematics, specifications, and manufacturer documentation to support proper system installation and operation.
• Configure and troubleshoot access control panels, intelligent controllers, input/output modules, readers, locking hardware interfaces, and related equipment.
• Install, configure, and troubleshoot video surveillance systems, including IP cameras, recording servers, video management software, network connectivity, and associated devices.
• Diagnosing and resolving complex system issues involving network communications, device connectivity, power distribution, relay logic, wiring, and equipment performance.
• Utilize appropriate testing equipment and diagnostic tools to verify system performance, identify deficiencies, and resolve technical issues.
• Identify installation deficiencies, design conflicts, or technical constraints and coordinate corrective actions with Project Managers and Engineering leadership.

System Programming, Commissioning & Quality Assurance

• Perform system programming, configuration, integration, and commissioning in accordance with approved project specifications and customer requirements.
• Execute functional testing of security devices and integrated systems to validate intended system operation.
• Verify system functionality, including access control events, alarm inputs and outputs, video recording, device communications, and integration between systems.
• Conduct field inspections and quality assurance checks to ensure installations meet Premise One workmanship standards, applicable codes, and manufacturer requirements.
• Identify, document, and communicate technical deficiencies or installation issues requiring corrective action.
• Support the development and execution of testing procedures, commissioning checklists, and project closeout requirements.
• Assist with customer system demonstrations, acceptance testing, operator training, and final project turnover.
• Complete accurate documentation of system configurations, programming changes, testing results, and as-built conditions.

Project & Field Operations Support

• Collaborate with Project Managers, Field Supervisors, technicians, and subcontractors to support successful project execution.
• Provide technical direction and troubleshooting assistance to field installation teams.
• Assist in identifying project risks, technical constraints, and installation challenges that may affect project schedules, labor productivity, or system performance.
• Communicate technical issues and recommend solutions promptly to appropriate project and Engineering leadership.
• Coordinate with other trades, general contractors, customer IT departments, and technology partners to resolve system integration or installation dependencies.
• Support project scheduling and execution by identifying technical requirements, commissioning sequences, and readiness milestones.
• Provide accurate updates regarding technical progress, outstanding deficiencies, and commissioning status.
• Support service and warranty teams with complex troubleshooting, system modifications, and escalated technical issues when required.

Technical Standards, Training & Continuous Improvement

• Apply and reinforce Premise One engineering standards, installation procedures, quality requirements, and technical best practices.
• Provide technical mentorship and hands-on guidance to junior engineers, technicians, and installation personnel.
• Assist with the development and improvement of field-testing procedures, technical documentation, and quality control checklists.
• Identify recurring installation or technical issues and recommend corrective actions to improve efficiency, quality, and system reliability.
• Participate in technical training, manufacturer certification programs, and continued professional development.
• Provide feedback to Engineering leadership regarding product performance, system compatibility, installation challenges, and opportunities for process improvement.
• Support technical evaluations, system demonstrations, and limited pre-sales activities when requested by Engineering or Sales leadership.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications

• 4–5+ years of hands-on experience in low-voltage systems, with a strong preference for enterprise physical security, access control, and video surveillance.
• Required: Demonstrated hands-on experience deploying enterprise-level Access Control Systems (ACS) AND Video Management Systems (VMS), including installation, server and application configuration, programming, system integration, testing, commissioning, and troubleshooting in large-scale or multi-site environments.
• Strong understanding of access control hardware, intelligent controllers, reader communications, inputs/outputs, relay logic, and electronic locking systems.
• Working knowledge of IP networking, including TCP/IP, addressing, VLANs, PoE, and network troubleshooting.
• Ability to interpret construction drawings, wiring diagrams, system architecture diagrams, and technical specifications.
• Experience utilizing multimeters, network testing equipment, cable certification testers, and other diagnostic tools.
• Strong understanding of structured cabling principles, including copper and fiber infrastructure, termination, labeling, and testing standards.
• Ability to independently diagnose and resolve complex technical problems in field environments.
• Strong mechanical aptitude, attention to detail, and commitment to quality workmanship.
• Effective written and verbal communication skills with the ability to clearly document and explain technical issues.
• Ability to work collaboratively with Project Managers, technicians, customers, and other project stakeholders.

Preferred Certifications & Technical Experience
Preferred qualifications include current manufacturer certifications with Genetec Security Center and Synergis, LenelS2 OnGuard, Milestone XProtect, and Software House C•CURE 9000. Experience with the additional platforms listed below is also valued:
Access Control Systems

• Feenics
• Avigilon Alta Open
• Brivo
• Mercury-based access control hardware

Video Management & Surveillance

• Genetec Security Center
• Milestone XProtect
• Avigilon Control Center / Unity Video
• Eagle Eye
• Axis Communications
• Hanwha Vision

Additional Preferred Qualifications

• BICSI-related certifications or training
• Manufacturer certifications in access control or video management systems
• Experience with enterprise security system integrations
• Experience working in data centers, industrial facilities, distribution centers, or other large-scale enterprise environments
• Familiarity with commissioning and documenting networked security solutions

Skills & Competencies

• Strong troubleshooting and analytical problem-solving abilities.
• Ability to work independently while managing multiple technical priorities.
• Strong organizational skills and attention to detail.
• Ability to communicate technical information clearly to both technical and nontechnical audiences.
• Commitment to installation quality, safety, and customer satisfaction.
• Ability to mentor and support less experienced technical personnel.
• Proficiency with computers, manufacturer software, and technical documentation tools.
• Ability to adapt to changing project schedules, site conditions, and customer requirements.
• Demonstrated ownership and accountability for assigned technical responsibilities.

Work Requirements

• Must be willing to work overtime, evenings, or weekends as required by project construction and service schedules.
• Must be capable of participating in on-call support for 24/7 customer service-level agreements and emergency technical support.
• Required travel: Ability and willingness to travel up to 50% of the time, including overnight and out-of-state travel as project assignments require.
• Must be able to walk, stand, climb ladders, and work in construction and equipment environments for extended periods, with or without reasonable accommodation.
• Must possess a valid driver's license and meet company vehicle operation requirements.
• Must comply with all company safety policies, customer site requirements, and applicable industry regulations.

Performance Expectations
Success in this role will be evaluated based on:

• Technical Execution: Accurate and timely system programming, installation support, and commissioning.
• Quality of Work: Compliance with Premise One installation and engineering standards, with minimal deficiencies or rework.
• Troubleshooting Effectiveness: Ability to identify root causes and resolve technical issues efficiently.
• Project Support: Responsiveness to field teams, Project Managers, and Engineering leadership.
• Documentation: Timely, accurate completion of testing records, system configurations, and commissioning documentation.
• Customer Satisfaction: Professional technical support and successful system turnover.
• Team Development: Contribution to the technical capabilities and performance of field installation teams.

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