Job Description
Travel Requirements
Training Period (First 2 3 Months)
70% on-site in Austin, TX (onboarding, STE design/build)
30% remote (Teams meetings, NI tool training, customer introductions)
On-Site Support Period (12 18 Months, with possible extension)
80% on-site in Huntsville, AL at the customer facility
20% remote and/or travel to Austin, TX for additional STE onboarding
Comments for Suppliers:
THIS ROLE IS PRIMARILY ON SITE IN HUNTSVILLE, ALABAMA AT EMERSON CLIENT Need experience with NI Platforms (LabView, PXI) Test & Measurement industry background required Customer facing interactions are required for this role
18 month assignment
DoD projects - Medical - Healthcare Institution work authorization
We are seeking a Systems Support Engineer to provide postdelivery support for complex, custom test systems. In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer.
You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization. This role requires strong problem solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments.
Key Responsibilities
Support site acceptance testing, commissioning, training, and startup activities
Serve as the voice of the customer, communicating issues and insights to product and business teams
Provide first-line technical support, coaching, and training to customer personnel
Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support
Participate in engineering project meetings, providing design-for-serviceability feedback
Maintain accurate system documentation and reporting
Support on-site service, repair, and installation of company systems and products
Participate in customer installation and training programs as needed
Deliver post-deployment consulting to maximize system uptime and usage effectiveness
Minimum Qualifications
Bachelor s or Master's Degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience
7+ years of relevant industry experience, including customer-facing
7+ roles
DoD Secret Clearance or ability to obtain one
Strong understanding of test engineering, electronics, and computer architectures
Experience with highlevel programming languages (LabVIEW, TestStand, C/C++/C#)
Ability to lift/pull up to 40 lbs. of test equipment
Strong leadership, time management, and critical problem-solving capabilities
Experience developing automated test software using PXI chassis, and interfacing with:
Analog & digital I/O cards
DMMs, oscilloscopes
NI switching and signal routing
DAQ systems, power supplies
RF analyzers and power sensors
Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)
Technical Competencies
Understanding of measurement error sources
Selection of proper test & measurement instrumentation
Ability to interpret schematics and wiring diagrams
Hardware/software system integration experience
Bill of Materials (BOM) creation and review
Familiarity with CAD and PCB design tools
Statistical data analysis (Cp, Cpk, GR&R)
Cable harness design
Comfortable working across varied teams: technicians, engineers, program managers
High attention to detail, curiosity, and persistence
Ability to independently drive tasks and projects to completion
Fast learner with strong work ethic and drive to succeed
Preferred Qualifications
Experience with Testeract
Experience with SystemLink
Background in the defense industry
Crossplatform (Windows/Linux) development experience
NI LabVIEW Certification
Benefits (employee contribution):
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.
Training Period (First 2 3 Months)
70% on-site in Austin, TX (onboarding, STE design/build)
30% remote (Teams meetings, NI tool training, customer introductions)
On-Site Support Period (12 18 Months, with possible extension)
80% on-site in Huntsville, AL at the customer facility
20% remote and/or travel to Austin, TX for additional STE onboarding
Comments for Suppliers:
THIS ROLE IS PRIMARILY ON SITE IN HUNTSVILLE, ALABAMA AT EMERSON CLIENT Need experience with NI Platforms (LabView, PXI) Test & Measurement industry background required Customer facing interactions are required for this role
18 month assignment
DoD projects - Medical - Healthcare Institution work authorization
We are seeking a Systems Support Engineer to provide postdelivery support for complex, custom test systems. In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer.
You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization. This role requires strong problem solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments.
Key Responsibilities
Support site acceptance testing, commissioning, training, and startup activities
Serve as the voice of the customer, communicating issues and insights to product and business teams
Provide first-line technical support, coaching, and training to customer personnel
Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support
Participate in engineering project meetings, providing design-for-serviceability feedback
Maintain accurate system documentation and reporting
Support on-site service, repair, and installation of company systems and products
Participate in customer installation and training programs as needed
Deliver post-deployment consulting to maximize system uptime and usage effectiveness
Minimum Qualifications
Bachelor s or Master's Degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience
7+ years of relevant industry experience, including customer-facing
7+ roles
DoD Secret Clearance or ability to obtain one
Strong understanding of test engineering, electronics, and computer architectures
Experience with highlevel programming languages (LabVIEW, TestStand, C/C++/C#)
Ability to lift/pull up to 40 lbs. of test equipment
Strong leadership, time management, and critical problem-solving capabilities
Experience developing automated test software using PXI chassis, and interfacing with:
Analog & digital I/O cards
DMMs, oscilloscopes
NI switching and signal routing
DAQ systems, power supplies
RF analyzers and power sensors
Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)
Technical Competencies
Understanding of measurement error sources
Selection of proper test & measurement instrumentation
Ability to interpret schematics and wiring diagrams
Hardware/software system integration experience
Bill of Materials (BOM) creation and review
Familiarity with CAD and PCB design tools
Statistical data analysis (Cp, Cpk, GR&R)
Cable harness design
Comfortable working across varied teams: technicians, engineers, program managers
High attention to detail, curiosity, and persistence
Ability to independently drive tasks and projects to completion
Fast learner with strong work ethic and drive to succeed
Preferred Qualifications
Experience with Testeract
Experience with SystemLink
Background in the defense industry
Crossplatform (Windows/Linux) development experience
NI LabVIEW Certification
Benefits (employee contribution):
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.
Numbers & Facts
| Location | Huntsville, AL |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 2014 |
| Website | http://www.insyncstaffing.com/default.html |
About Company
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
Skills
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