Application Engineer

Job Title: Application Engineer

Reports To: The Application Engineer will report to the Director of Management Information Systems, Vice President of Business Transformation Shared Services, or equivalent leadership.

Job Overview:

The Application Engineer is responsible for the technical oversight, reliability, configuration, support, and continuous improvement of Office Services applications, including NEXUS FOS, Eptura products, and other related platforms used to support operational delivery. This role serves as the primary technical partner for business stakeholders, vendors, IT teams, developers, and end users to ensure applications are stable, well-documented, properly configured, and aligned with business needs.

The Application Engineer will support both ongoing application operations and implementation-related activities, including troubleshooting complex issues, defining requirements, improving workflows, supporting integrations, validating enhancements, participating in testing, and helping drive process optimization across Office Services platforms.

Duties and Responsibilities:

• Serve as the primary administrator and technical owner for Office Services applications, including Nexus, FOS, Eptura, and related platforms. 
• Configure and maintain application workflows, forms, business rules, integrations, and system settings. 
• Monitor application performance, reliability, and user experience, driving continuous improvements. 
• Lead application upgrades, testing, deployments, and vendor-supported enhancements. 
• Troubleshoot and resolve complex application, database, reporting, workflow, and integration issues. 
• Conduct root cause analysis and implement long-term corrective actions for recurring issues. 
• Partner with IT, vendors, developers, solution design and business stakeholders to deliver effective technical solutions. 
• Support major incident response activities, ensuring timely communication, escalation, and resolution. 
• Analyze business processes and re-engineer workflows to improve efficiency, standardization, and visibility. 
• Support APIs, automation solutions, integrations, and data workflows. 
• Identify opportunities for process optimization, automation, reporting enhancements, and AI-enabled solutions. 
• Gather, define, and document technical requirements, configuration designs, and acceptance criteria for system enhancements. 
• Support testing activities, including UAT, regression testing, deployment validation, and change management. 
• Create and maintain technical documentation, standards, user guides, and support procedures to ensure operational continuity and compliance. 
• Provide technical leadership, mentoring, and strategic recommendations that align business needs with technology capabilities
• Exercises independent judgment in determining application configuration, workflow design, and solution recommendations
• Acts as the principal subject matter expert for Office Services applications
• Evaluates alternative technical solutions and makes recommendations impacting business operations
• Operates with minimal supervision and independently prioritizes work and technical decisions.

Technical Skills: 

• Enterprise application administration and configuration
• Workflow design and process mapping
• Requirements documentation and acceptance criteria development
• SQL or database troubleshooting experience
• REST APIs, integrations, and data flows
• Scripting or automation experience, such as PowerShell, JavaScript, or Python
• Reporting tools such as Power BI, AWS Quick, or similar reporting platforms
• Familiarity with cloud or server environments such as AWS, Microsoft Azure, Windows Server, or IIS
• Experience with tools such as Visio, Camunda, Figma, or comparable workflow/documentation tools

Key Competencies:

• Technical ownership and accountability
• Strong business partnership and stakeholder engagement
• Clear written and verbal communication
• Process improvement mindset
• Strong documentation discipline
• Customer-service orientation
• Vendor and IT collaboration
• Analytical thinking and root cause analysis
• Ability to translate business needs into technical requirements
• Comfort working in a changing application and service environment

Qualifications and Education Requirements:

• Bachelor's degree in information technology, computer science, or related field; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Minimum of 7 years of experience supporting, implementing, or administering enterprise applications.
• Experience with Office Services, workplace management, facilities, logistics, onsite operations, or related service platforms preferred.
• Experience supporting applications such as FOS, Eptura products, FacilityOS/Intra, or similar workplace management platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience documenting technical requirements, workflows, integrations, process maps, acceptance criteria, and user guides.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Experience supporting application testing, deployments, upgrades, and change processes.
• Strong collaboration skills with the ability to work across business teams, IT, vendors, developers, and operational stakeholders.

Physical Demands:

• Ability to sit and work at a computer for extended periods, with the ability to periodically stand, walk, and change positions throughout the workday.
• Ability to use a computer keyboard, mouse, telephone, and other standard office/IT equipment requiring manual dexterity and repetitive hand and finger movements.
• Ability to visually review and interpret information displayed on computer monitors, including small text, graphics, and other digital content, with the ability to adjust focus as needed.
• Ability to communicate verbally and use a computer or other electronic device simultaneously, as required for troubleshooting, meetings, and technical support.
• Ability to occasionally bend, kneel, reach, stoop, or crouch when accessing equipment, workstations, wiring, or other technology located at or below desk level.
• Ability to occasionally lift, carry, push, or pull IT equipment and supplies weighing up to approximately 40 pounds, such as computers, monitors, peripherals, networking equipment, or related technology.
• Ability to move or transport equipment using appropriate carts or other available equipment, when individual items exceed comfortable manual handling capacity.
• Ability to occasionally stand and walk throughout office or client environments while installing, troubleshooting, inspecting, or maintaining technology and equipment.
• Ability to reach overhead and extend arms as occasionally required to access or install technology, equipment, or cabling.
• Ability to work in a variety of office and technology environments, including areas where equipment may be located under desks, in equipment rooms, or in other spaces requiring occasional changes in body position.

Travel: Travel may be required for approximately up to 10% of the time.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.