Application Engineering Manager

Lucas James Talent Partners
  • Elgin, Illinois
    17 days ago

    Job Description

    Join HARTING! A leader in connectivity products and custom solutions…..

     

    We are seeking an Application engineering Manager (Hybrid; based in Elgin, Illinois) to join our growing team. The Senior Technical Application Consultant is an embedded, customer-facing technical expert dedicated to supporting a strategic hyperscale data center account. The role ensures timely, high-quality technical and application support for customers, distributors, and Sales, including deeper, customer-embedded design support. This leader develops the team, prioritizes resources, advances knowledge-transfer tools and systems, and ensures customer-service and department KPIs are met in alignment with HARTING strategic priorities. Periodic travel is required.

     

    HARTING aims to be a trusted advisor to HARTING customers and positions itself as the go-to source expert for industrial connectivity solutions. We partner directly with Original Equipment Manufacturers (OEMs) and Distribution partners for standard product, designed-in value-added products, and Product Development initiatives.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES 


    Technical sales 

    • Drives demand creation and design-in wins by ensuring accurate and timely application support, product and solution selection, BOM development, samples or prototypes, proposals, and customer presentations. 
    • Builds team capability for customer-embedded design support, including early engagement in requirements, architecture, validation, product integration, and complex strategic opportunities. 
    • Partners with Sales and Product Management to qualify and prioritize opportunities, coordinate technical resources, capture Voice of Customer, and advance design-in activity. 

     

    Technical support and training 

    • Ensures consistently responsive, accurate, and high-quality support for current applications and serves as escalation leader for complex or critical customer issues. 
    • Establishes and manages KPIs and service expectations for responsiveness, closure, customer satisfaction, workload, opportunity support, training effectiveness, and tool adoption. 
    • Creates scalable knowledge-transfer systems and oversees technical playbooks, application guides, onboarding and training resources, selection aids, BOM tools, troubleshooting guidance, and reusable solutions. 
    • Advances the tools and processes used to receive, triage, assign, track, resolve, document, and report technical requests, including CRM, case-management, knowledge, digital, AI-enabled, and self-service tools. 
    • Partners with Product Management, Engineering, Operations, Customer Success, Marketing, and global HARTING teams on customer issues, product improvements, NPI, technical content, and training. 


    Leadership responsibilities 

    • Responsible for team planning, hiring, onboarding, goal setting, coaching, development, performance management, career progression, and succession planning. 
    • Establishes a regular operating cadence to review workload, commitments, opportunities, escalations, travel, skills, and capacity; reallocates resources as priorities change. 
    • Develops and retains a high-performing, customer-focused team and future technical leaders and fosters accountability, collaboration, continuous learning, and knowledge sharing. 
    • Acts as escalation point for team, customer, and cross-functional issues and drives team structure, tools, processes, and metrics for onsite, remote, and customer-embedded resources. 


    Requirements

    Skills and experience to thrive in this role:

    • Excellent verbal and written communication, presentation, influencing, and relationship-building skills. 
    • Strong customer focus with demonstrated ability to manage service quality, escalations, competing priorities, and distributed technical resources. 
    • Strong leadership, coaching, organization, conflict-resolution, problem-solving, and decision-making skills. 
    • Ability to guide engineers in translating customer requirements into technically and commercially viable solutions. 
    • Ability to establish practical processes, performance measures, knowledge systems, and digital tools and drive sustained adoption. 
    • Knowledge of industrial connectivity and relevant industrial markets is preferred. 
      Bachelor’s degree in electrical engineering, mechanical engineering, or related technical discipline; equivalent directly related education and experience may be considered. 
    • 7+ years of relevant application engineering, engineering, product management, technical sales, or customer-facing technical experience, including demonstrated team leadership. 
    • Experience leading distributed technical teams and supporting complex design-in or customer-embedded application programs is preferred. 
      Requires approximately 20-30% travel. Must have a valid passport, as travel may be international.



    #LI-RF1
    #LI-Hybrid


    Benefits

      
    HARTING USA offers an attractive total compensation package and employee benefits, including:

    Compensation:
    HARTING's Total Compensation Structure includes a Base Salary and Bonus Percentage. 
    • This role is eligible for a 5% discretionary annual bonus. 
    Benefits:
    • 21 days PTO (Paid Time Off) to start – quickly earn more PTO as you stick with us (36 days max)
    • Medical, dental, and vision Insurance – several Blue Cross Blue Shield plan options to choose from
    • Company-sponsored life, AD&D, and short- and long-term disability – at no cost to employee
    • Paid parental leave, tuition and fitness reimbursement, and a hybrid working policy 
    • 401(k) with a 4% dollar-for-dollar match – fully vested upon eligibility!


    Numbers & Facts

    LocationElgin, Illinois
    Websitehttps://www.lucasjamestalent.com

    Skills

    • Artificial Intelligence (AI)unmatched
    • Bill of Materials (BOM)unmatched
    • Cadenceunmatched
    • Case Managementunmatched
    • Coachingunmatched
    • Conflict Resolutionunmatched
    • Cross-Functionalunmatched
    • Customer Relationsunmatched
    • Customer Relationship Management (CRM)unmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Distribution Channelunmatched
    • Electrical Engineeringunmatched
    • Embedded Systemsunmatched
    • Engineering Managementunmatched
    • Establish Prioritiesunmatched
    • Identify Issuesunmatched
    • Knowledge Transferunmatched
    • Leadershipunmatched
    • Marketingunmatched
    • Mechanical Engineeringunmatched
    • Metricsunmatched
    • Network Operations Centerunmatched
    • OEM (Original Equipment Manufacturer)unmatched
    • Onboardingunmatched
    • Partner Salesunmatched
    • Performance Managementunmatched
    • Performance Metricsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Process Developmentunmatched
    • Product Designunmatched
    • Product Developmentunmatched
    • Product Engineeringunmatched
    • Product Managementunmatched
    • Product Programsunmatched
    • Product Supportunmatched
    • Product Testingunmatched
    • Product/Service Launchunmatched
    • Prototypingunmatched
    • Quality Managementunmatched
    • Radio Frequencyunmatched
    • Salesunmatched
    • Sales Presentationunmatched
    • Set Goalsunmatched
    • Software Administrationunmatched
    • Software Engineeringunmatched
    • Succession Planningunmatched
    • Team Buildingunmatched
    • Team Lead/Managerunmatched
    • Technical Consultingunmatched
    • Technical Leadershipunmatched
    • Technical Salesunmatched
    • Technical Supportunmatched
    • Technical Writingunmatched
    • Time Managementunmatched
    • Training Toolsunmatched
    • Vision Planunmatched
    • Willing to Travelunmatched
    • Writing Skillsunmatched

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