JOB TITLE: Application Program Manager/Specialist

Scope of Services

The scope of the proposed services will include the following:

• Create and manage the release calendar and coordinate release schedules across concurrent projects.
• Define and enforce release management processes, including release readiness criteria, approval gates, and rollback plans.
• Partner with development, QA, and UAT teams to confirm release scope, sequencing, and dependencies.
• Lead release planning and go/no-go meetings, ensuring risks and open items are visible to stakeholders before deployment.
• Coordinate deployment activities across environments, including development, test, staging, and production, with technical teams.
• Maintain release documentation, including release notes, change logs, and post-release reports.
• Identify and mitigate release risks, escalating issues that could affect timelines or client commitments.
• Support post-release monitoring and coordinate the quick resolution of any issues that surface after go-live.
• Continuously refine release management practices and templates to improve consistency across engagements.

Mandatory Expertise and/or Relevant Experience

• 4+ years of experience in release management, deployment coordination, or a related delivery role within software implementation or technology consulting environments.
• Bachelor's degree.
• ITIL certification.

Desirable Expertise and/or Relevant Experience

• Proven understanding of SDLC, environment management, and change control processes.
• Experience with release or work-tracking tools such as Jira, Azure DevOps, ServiceNow, or similar tools.
• Strong stakeholder management skills, with the ability to coordinate across technical and business teams under time pressure.
• Experience managing multiple release schedules simultaneously in a fast-paced setting.
• Experience working with federal or state government agencies.

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.***