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Application Support Analyst (Client: El Paso Electric)

DYOPATH
  • El Paso, Texas
    30+ days ago

    Job Description

    Position: Application Support Analyst
    Client:  El Paso Electric
    Location:  El Paso, TX
    Shift:  Monday through Friday - multiple shifts starting at 7AM/8AM/9AM
    Status:  Full-Time W2 with Benefits
    Salary:  $68K - $71K depending on experience
    NOTE:  On-call rotation
     
     
    Job Summary:
    We are looking for a highly motivated Application Support Analyst to assist in monitoring and maintaining the overall performance of assigned applications and to appropriately triage incoming service request and incidents to resolve or escalate the request to the appropriate team.
     
    About Us:
    DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications. 
     
    Essential Duties:  
    Responsibilities will include but not limited to:
    • Provide technical and functional solutions and advice to team members, managers, and end users and effectively balance multiple assignments and priorities.
    • Resolve complex problems for various sized applications.
    • Test and document programs according to standards to meet business.
    • Application Support Engineer / Developer to perform computer application development and support of both custom and COTS applications.
    • Documentation and implementation of application programs using standard processes.
    • Integrate with and maintain existing code base using industry and firm best practices, including source control (GIT).
    • Other duties as assigned.
     
    Qualifications 
    • Experience managing large, complex individual assignments.
    • Demonstrate understanding of web development, client/server concepts and object-oriented design, including experience in Windows and Linux based systems.
    • Programming skills with .NET Framework, C#, ASP, VB and VBScript, PowerShell scripting
    • Experience using web technologies (HTML, CSS, JavaScript, jQuery)
    • Experience with SQL, PL/SQL on relational databases (Oracle and SQL Server)
    • Knowledge of design patterns and practices.
    • Proficient in RESTful APIs.
    • Strength in data structure, algorithm, multithreading, and concurrency.
    • Knowledge of the Electric Distribution, Electric Transmission, Customer Contact Center, and Power Delivery Business and/or their applications highly desirable.
    • Ability to quickly learn and apply knowledge in a rapidly changing IT environment.
    • Ability to work independently and properly prioritize multiple tasks/projects.
    • Ability to work effectively in a fast-paced, multi-tasking environment
    • Ability to meet deadlines and operate effectively under pressure of tight deadlines.
    • Self-motivated with excellent organizational and time management skills.
    • Strong interpersonal skills.
    • Strong communication skills including verbal and written formats and ability to listen effectively.
    Requirements 
    • Bachelor’s Degree preferred
    • 7 years in overall IT experience in lieu of Bachelor’s Degree
    • 2-5 years of experience with application development and support
    Work Environment 
    • Fast-Paced, High activity environment
    • Office location: El Paso, TX
    • May be required to travel domestically and/or internationally
    • A one-week on-call support rotation is required after hours
    • Lifting and/or Pulling up to 40lbs.; Sitting, Bending, Standing
    Equal Opportunity Employer 
    DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com 
     
    The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. 

    Numbers & Facts

    LocationEl Paso, Texas
    Websitehttps://dyopath.com/careers/

    Skills

    • Algorithmsunmatched
    • Analysis Skillsunmatched
    • Application Programming Interface (API)unmatched
    • Best Practicesunmatched
    • CSS (Cascading Style Sheet)unmatched
    • Call Centersunmatched
    • Commercial Off-the-Shelf (COTS)unmatched
    • Communication Skillsunmatched
    • Computer Programmingunmatched
    • Concurrencyunmatched
    • Customer Support/Serviceunmatched
    • Data Structuresunmatched
    • Design Patterns Programming Methodologiesunmatched
    • Establish Prioritiesunmatched
    • Gitunmatched
    • HTML (HyperText Markup Language)unmatched
    • Information Technology & Information Systemsunmatched
    • Internet Technologyunmatched
    • Interpersonal Skillsunmatched
    • JavaScriptunmatched
    • Lift/Move 40 Poundsunmatched
    • Linux Operating Systemunmatched
    • Maintenance Servicesunmatched
    • Microsoft .NETunmatched
    • Microsoft Active Server Page (ASP)unmatched
    • Microsoft C# (C Sharp)unmatched
    • Microsoft SQL Serverunmatched
    • Microsoft VBScript (Visual Basic Script) Scripting Languageunmatched
    • Microsoft Visual Basicunmatched
    • Microsoft Windows Operating Systemunmatched
    • Multitaskingunmatched
    • Multithreaded Programmingunmatched
    • Object Oriented Design (OOD)unmatched
    • On Callunmatched
    • Oracle Databaseunmatched
    • Oracle PL-SQLunmatched
    • Organizational Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • REST (Representational State Transfer)unmatched
    • Relational Databases (RDBMS)unmatched
    • SQL (Structured Query Language)unmatched
    • Scripting (Scripting Languages)unmatched
    • Software Administrationunmatched
    • Software Developmentunmatched
    • Software Engineeringunmatched
    • Source Code/Configuration Management (SCM)unmatched
    • Sustainabilityunmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • Web Programmingunmatched
    • Willing to Travelunmatched
    • Windows PowerShellunmatched
    • Writing Skillsunmatched
    • jQueryunmatched

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