The Application Support Technician will provide essential support to the manufacturing floor, addressing various needs such as coordinating and delegating tasks, troubleshooting IT issues, maintaining printers, reviewing SOPs, processing data, and delivering tactical support for implementing changes.
The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group.
Please note that this position requires full-time onsite presence.
What You'll Do
Work with multiple departments in high pressure urgent need scenarios
Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively
Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime
Perform repetitive detailed assignments and data processing tasks
Collaborate with multiple departments in high-pressure situations
Act as the primary contact for incident management, coordinating the resolution of critical system issues
Troubleshoot basic network, software, and hardware related problems
Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes
Prioritize and resolve multiple tasks efficiently in urgent scenarios
What You'll Bring
Experience troubleshooting basic network, software, and printing issues
Familiarity with Manufacturing Execution Systems (MES)
Proven experience with Microsoft Excel, SQL and basic Python
Familiarity with configuring and printing using ZPL language on Zebra printers is a plus
Ability to remain composed in high-pressure, urgent situations while managing competing demands
Strong knowledge of Windows OS and Microsoft enterprise environments
Knowledge of SQL queries and Splunk queries is a plus
Experience working with PLC, Ignition is a plus
Flexibility to work weekends and any shift
Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues
Numbers & Facts
Location
Austin, TX
Job Type
Full-time
Skills
Data Processingunmatched
Documentationunmatched
Establish Prioritiesunmatched
Identify Issuesunmatched
Incident Managementunmatched
Information Systems/Technology IS/IT Administrationunmatched
Leadershipunmatched
Manufacturingunmatched
Manufacturing Execution Systems (MES)unmatched
Microsoft Excelunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Multitaskingunmatched
Network Administration/Managementunmatched
Network Softwareunmatched
Printersunmatched
Printingunmatched
Problem Solving Skillsunmatched
Programmable Logic Controller (PLC)unmatched
Python Programming/Scripting Languageunmatched
SQL (Structured Query Language)unmatched
Software Administrationunmatched
Software Engineeringunmatched
Splunkunmatched
Standard Operating Procedures (SOP)unmatched
Technical Supportunmatched
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